DHD auto-shutdown randomlySupport


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  1. Dimension7

    Dimension7 Well-Known Member

    My phone shut down randomly, for example yesterday I was putting the charge cable in, and it shuts itself. Then I can start it up normally, but it will take at least a couple of minutes to be operative.
    Those shutdowns can happen at every moment, when I make a photo, when I answer a call, when I'm browsing internet or w/e.
    It seems to happen more at around 10 pm, like there is something with the meteo widget that make the phone crash. Sometimes the phone shuts down, I start it, and it shuts down again, this even 10-15 times (no joke), usually ever at 9-11 pm. Anyway I can have those random crashes at every hour, usually it happens 4/5 times a week.
    Probably is the meteo widget and its animation, I'll try to remove it, but what's the meaning of having sense, without this beautiful widget?

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  2. D-U-R-X

    D-U-R-X turbo drinker Moderator

    How long has this been happening? This could have started due to an app you installed. Have you installed any recently? If so, you could try to remove all your recently installed apps and install them one at a time, to see if you notice which one is causing the issue.
  3. Dimension7

    Dimension7 Well-Known Member

    I bought the phone used, but anyway wiped to stock. After a while it started doing this, if I remember correctly after I first installed an unformatted sd card. At that time, the phone would shuts itself every time I tried to make a photo. Anyway, after I formatted the card I could do photo, but the random shutdowns started to happen. I changed sd in the meantime, but this didn't changed this problem. I can't really say if it's linked to any app because I can't remember precisely when this started.
  4. ral

    ral Well-Known Member

    Try running the phone with the SDCard for a bit and see if the problem persists.
  5. Dimension7

    Dimension7 Well-Known Member

    I already have an sd card in it... or you meant "without sd card"?
  6. ral

    ral Well-Known Member

    Sorry mate, auto correct typo. Yes, I meant without a SDCard.
    D-U-R-X likes this.
  7. Dimension7

    Dimension7 Well-Known Member

  8. ral

    ral Well-Known Member

    When it shuts down, are you taking a picture with or without the flash on. If with flash, take a picture without one and see if it shuts down also.
  9. Dimension7

    Dimension7 Well-Known Member

    Yep I tried a few things now, I could made at least 6-7 photos without flash, a couple with automatic flash (but the flash itself didn't started since it's 11 a.m. here), but it shuts down at the first photo with flash.
  10. ral

    ral Well-Known Member

    You can try recalibrating the battery. I encountered this problem before in a different forum, and the culprit was a aging battery.
  11. Dimension7

    Dimension7 Well-Known Member

    I'll try that, when I'll find how :p

    Edit: it seems I'll need root privileges?
  12. ral

    ral Well-Known Member

    To recalibrate, just let the phone drain the battery till it dies. Power on again and drain the battery till it dies. Charge till full and leave plugged for 2 hours after full.
  13. Dimension7

    Dimension7 Well-Known Member

    I tried a full discharge till the phone shutted down, then I tool it on charge for 6 hours more or less. But it shuts down anyway when it takes the photo... Dies it needs some time?
  14. Dimension7

    Dimension7 Well-Known Member

    Now it did the auto shutdown 3-4 times in a row. When it restarts the phone is laggy and the sense interface stays a bit on loading when gets to the home.
  15. ral

    ral Well-Known Member

    No. It doesn't need more time. If it was just the flash causing the phone to shut down, I would advise that you get a new battery. I don't know what to make of the lag on reboot.
  16. Dimension7

    Dimension7 Well-Known Member

    The thing is that I would have tried a new rom, but if after the factory reset it stilo has problems, I don't know what to do... You think another battery could work?
  17. ral

    ral Well-Known Member

    When you charge the battery next cycle could you post a screenshot of Battery History Details.

    Or maybe you have already notice. Does it suddenly spike up to 100%?
  18. D-U-R-X

    D-U-R-X turbo drinker Moderator

    You might like to also use Current Widget when charging... it's quite shocking how long the phone will accept charge, even though the battery widget shows it as being at 100%
    ral likes this.
  19. Dimension7

    Dimension7 Well-Known Member

    Well the phone shutted itself today, more or less 5 hours after I took it off the charge. When I restarted the phone, it said 9% battery charge, even if before the shut down the battery was a bit pess then half charge and the bar wasn't even yellow. I will try those apps...

    Oh and I didn't notice if it spiked to 100%, I will look at it the next time...
    ral likes this.
  20. D-U-R-X

    D-U-R-X turbo drinker Moderator

    To be honest, it does sound like there could be an issue with the battery...
  21. Dimension7

    Dimension7 Well-Known Member

    How can I see Lu battery history? I'm not rooted anyway...
  22. ral

    ral Well-Known Member

    I am not sure anymore where it is in the stock ROM, but if I remember correctly it is in Settings > About Phone > Power or Battery I think. Click the graph and you will get more details.
  23. Dimension7

    Dimension7 Well-Known Member

    Latest news: I exit my house with more or less 75/80% battery, an hour and 30 minutes after it was 55%, using 3g and some time of instant messaging and sms. After that, it shuts, I start the phone and I see 18% battery. Then I stopped using the phone because it continued to shuts.

    Now I think (and hope?) it's battery's fault and I would like to replace it. I saw that on dealextreme.com there are many batteries at 8$ or less, can I trust those? Should I choose the one with highest mAh?
  24. ral

    ral Well-Known Member

    Getting a battery from a reputable source is more important than a higher mAh. Anything more than 1500 mAh is probably bogus anyway. I can really only recommend getting an HTC battery, or maybe a Mugen battery.
    D-U-R-X likes this.
  25. Dimension7

    Dimension7 Well-Known Member

    Another-other-other-other update: today the phone shutted down like a m.... without any apparent reason as usual, as soon as the first lock screen appeared, the phone died no matter what. Battery full charged this morning, it started doing that after 3-4 hours, with the only use being a single text message. No wifi, no 3G though.

    I was working so I didn't touched the phone then a couple hours ago I started the boot-shutdown ballet (10-15 times at least), even tried a battery pull, without any luck. Then I did another search on the internet and I found this: How to Fix HTC Desire HD Reboot Problem in a Second | htc desire hd reboot problem fix, syncing htc desire hd with pc, syncing htc desire hd with mac, Tutorial
    So I tried to boot the phone without the sim card in it, and "presto!" the phone stays on. I have to wait some time to be sure, but is at least a bit strange that after a day of instant death I could manage to keep the phone some more time on by removing the sim card.

    Anyway, I can't find words to say "thank you" for your patience, mates.

    Edit: this didn't changed the fact that on boot sense is laggy, but if the phone stays alive it's a minor issue to me...

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