Support DI keeps rebooting!!! Help!!!!

Discussion in 'Android Devices' started by Jarpee, Apr 29, 2010.

  1. Jarpee

    Jarpee Well-Known Member
    36

    Apr 17, 2010
    124
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    Med Student
    Tennessee
    I let my battery run down and then while charging I tried to turn the phone back on but it kept going from the white HTC screen to the black VZW screen and back. I tried a battery pull but it continued to do it, even while plugged in. I did another battery pull and now it is charging. Any ideas?
     

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  2. Jarpee

    Jarpee Well-Known Member
    36

    Apr 17, 2010
    124
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    36
    Med Student
    Tennessee
    Any ideas?
     
  3. sgtmilstack

    sgtmilstack Well-Known Member
    26

    Apr 24, 2010
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    Retail, Caregiving
    NYC
    I remember seeing a thread in this forum or android central relating to your problem. Some people are having that problem.

    Wish I could help, but I don't have the D. Inc. yet.
     
  4. Jarpee

    Jarpee Well-Known Member
    36

    Apr 17, 2010
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    Med Student
    Tennessee
    It didn't happen until I let the battery totally die. Now it keeps doing it.
     
  5. Reddog80p

    Reddog80p Well-Known Member
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    Dec 23, 2009
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    Northern Illinois
    I'd let it charge for a few hours then try it. If it don't work I'd call up CS or look around for other threads that are similar.
     
  6. Jarpee

    Jarpee Well-Known Member
    36

    Apr 17, 2010
    124
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    Med Student
    Tennessee
    That's what I'm doing, I guess I shouldn't have let it totally die, I thought thats what I needed to do to train the battery though.
     
  7. jbdan

    jbdan Well-Known Member
    513

    Jan 31, 2010
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    There are a few threads RANDOM REBOOTS floating around seems to be an issue with signal quality being very low or none then a reboot. Happened to me once so far as I cross my fingers
     
  8. InTheCreek

    InTheCreek Well-Known Member
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    Apr 7, 2010
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  9. Jarpee

    Jarpee Well-Known Member
    36

    Apr 17, 2010
    124
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    Med Student
    Tennessee
    I know, but i'm in the same place I have been all day. Same signal. This is the first time this has happened and only after I let the battery die.
     
  10. Jarpee

    Jarpee Well-Known Member
    36

    Apr 17, 2010
    124
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    Med Student
    Tennessee
  11. spartan141

    spartan141 Well-Known Member
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    Dec 7, 2009
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    This phone requires quite a bit of energy to run. So if u let it die and then put it on the charger and then turn it on all its going to do is go into a boot loop. U have to let it charge back up that's all it is its just a dead battery and there is not enough energy to make it through the boot process that's all.
     
    Jarpee likes this.
  12. Jarpee

    Jarpee Well-Known Member
    36

    Apr 17, 2010
    124
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    Med Student
    Tennessee
    I sure hope you are right. How long should I let it charge until I try to turn it back on?
     
  13. spartan141

    spartan141 Well-Known Member
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    Dec 7, 2009
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    Plug it into the wall and leave it in for 30-40 mins. You'll be ok.
     
  14. Jarpee

    Jarpee Well-Known Member
    36

    Apr 17, 2010
    124
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    Med Student
    Tennessee
    fingers crossed, still charging.
     
  15. Jarpee

    Jarpee Well-Known Member
    36

    Apr 17, 2010
    124
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    Med Student
    Tennessee
    Nope, just tried it after an hour and half of charging. It still keeps the rebooting cycle going. No what?
     
  16. spartan141

    spartan141 Well-Known Member
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    Dec 7, 2009
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    Take it back to VZW.
     
  17. Jarpee

    Jarpee Well-Known Member
    36

    Apr 17, 2010
    124
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    36
    Med Student
    Tennessee
  18. tarponbeach

    tarponbeach Well-Known Member
    53

    Nov 3, 2009
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    I have had mine since Tuesday, with no reboots, until this morning.

    Phone was charging all night, got up at 7 am, and hit the power button. Screen came on, and the location warning screen was displayed, indicating it had rebooted during the night. I went to "Settings"--->"Phone"--->"Battery"--->"What has Been Using Battery", and found that the up time was 2 hours, 20 minutes, indicating that it had rebooted about 4:30 am.
     
  19. CRPercodani

    CRPercodani OFWGKTA
    VIP Member
    213

    Oct 24, 2009
    2,940
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    Real Estate Agent
    M A dub'l dolla sign
    If you let the battery completely drain then yes you will need to let it charge for about 30 minutes ON A WALL OUTLET before powering it back up. Don't even bother using a PC/USB to charge it if your in this situation. Corrupt SD cards can also cause boot loops, just pull the card and get a adapter for your PC so you can format it.
     
  20. DPDAndroid

    DPDAndroid Well-Known Member
    16

    Apr 10, 2010
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    Civil Servant
    NC
    I started another thread on this in error, but I have had 20+ reboots in less than 24 hours, several occurred back to back!

    My first one occurred right after a CSR had me do a battery pull while setting up my exchange email 10 minutes after I opened the box. This is obviously a wide spread issue, most likely a bad batch.

    Guess I will be going to VZW today to swap it out! Otherwise this phone is AWESOME!
     
  21. DPDAndroid

    DPDAndroid Well-Known Member
    16

    Apr 10, 2010
    68
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    Civil Servant
    NC
    Here's a side note......Since I replaced my 2GB SD card with a 8 GB SD card I have not had a reboot. Coincidence or is it a card/reader issue?
     
  22. jcsizemore

    jcsizemore Member
    5

    Apr 28, 2010
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    Took my phone back to the store yesterday for a replacement. The manager said that HTC and Verizon are aware of the power-cycling problem. The replacement phone I got worked great last night but has power-cycled 3 times this morning...twice while just lying on my desk and once while i was using the photo app. Last night I was connected to my wifi and had no issues. Today I am at work and using 3g.
     
  23. jcsizemore

    jcsizemore Member
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    Apr 28, 2010
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    Oh and I live in the Triad area of NC :(
     
  24. InTheCreek

    InTheCreek Well-Known Member
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    Apr 7, 2010
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    Winston Salem VZW said that it has something to do with the local switching from tower to tower.

    They said it won't do any good to trade it for another phone because it's just going to do the same thing.

    Doesn't sound good at all.
     
    DPDAndroid likes this.
  25. DPDAndroid

    DPDAndroid Well-Known Member
    16

    Apr 10, 2010
    68
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    Civil Servant
    NC

    I'm @ work in Durham now and it hasn't happened. That is probably why. Makes sense I live in a rural area and when the phone tried to triangulate my location it went spastic in Google Maps!

    When I was driving west on I-85 from Graham to Durham it reset 6 times!
     

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