DI reboots instead of powering offSupport


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  1. RustyNail

    RustyNail Well-Known Member This Topic's Starter

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    It seems that I am unable to fully power off my DI. Here's what I'm doing:
    1. Hold down the power button until the popup menu appears
    2. Select "Power off"
    3. Select "OK"
    The phone then says its shutting down. The screen goes black for about 5 secs, then it powers back up and goes through the boot process.

    Any ideas?
     

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  2. Mr.Slave

    Mr.Slave Well-Known Member

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    Is it plugged into the charger?
     
  3. RustyNail

    RustyNail Well-Known Member This Topic's Starter

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    No, it's not charging at the time.
     
  4. necosino

    necosino Well-Known Member

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    battery pull time if it does it twice.
     
  5. RustyNail

    RustyNail Well-Known Member This Topic's Starter

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    Ok. What do you expect that to accomplish?

    EDIT: Done. Problem still exists.
     
  6. RustyNail

    RustyNail Well-Known Member This Topic's Starter

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    I performed a hard reset and the issue still exists.

    Does this indicate a hardware issue?
     
  7. INTREPID-NY

    INTREPID-NY Well-Known Member

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    Yes. I'm sorry to say it's broken. You'll need to exchange it.
     
  8. RustyNail

    RustyNail Well-Known Member This Topic's Starter

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    How does the exchange process work? Do I just need to wait until the VZN store has it instock?
     
  9. INTREPID-NY

    INTREPID-NY Well-Known Member

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    You must call or go to a Verizon store and tell them your Droid is broken within 30 days of purchase. They will place a replacement order for you. When it comes in they will either ship it (online) or you can go pick it up at the store. In the meantime, they can reactivate your old phone if you so desire.
     
  10. RustyNail

    RustyNail Well-Known Member This Topic's Starter

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    Thanks. I bought the phone @ BB, so I went by there yesterday and spoke with the rep. She said they will swap it out with a new phone when they receive their next shipment.
     

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