Help dialpad doesn't work during call

[pdegroote]

Contrary to my previous message, the dialpad problem is NOT related to bluetooth. I have not been able to reproduce the problem, and have had problems with the dialpad without bluetooth.
PDA: I7500XXIH7
Phone: I7500XXIH7
CSC: I7500XENIH2

firmware 1.5
kernel 2.6.27
Build nr: 76XXCSDCBALUM6375

 

[pegasus21]

I've also noticed a workaround is to use the soft keyboard to type the numbers. Hopefully it gets fixed.

 

[pdegroote]

Has anybody been able to establish if
1) this is an android or samsung(galaxy) problem?
2) What triggers the problem?

 

[epicpajl]

just started having the same problem today. restart, force stop of dialer and dialer storage did not work for me.
annoying.

One thing I noticed is that when the problem first started the screen would turn off right when I made the call. Now after getting rid of some apps and force stopping the dialer and dialer storage, it stays awake. still not working though.

 

[crester]

I think I found out why the dialpad is not working:

It's because of broken or wrongly configured proximity sensors. I noticed that my sensor is always 1, so the phone thinks that it's always against my ear.
However I found out that this is not entirely true. When I put the proximity sensor near to a 40W lightbulp it changes to 0. And when i do this the dialpad starts working. When i take it more than 10cm away from the bulp the sensor goes back to 1 and the dialpad stops working.

So clearly my proximity sensor sensitivity is totally wrong and this is causing the problem.

You can try this yourself by downloading "sensor test" application or "sensor list" application. The sensor to watch is GP2AP.

Let me know how well your sensor is working (How close to an lightbulp does the phone be for the sensor to become 0)

Does anyone know if there is a way to adjust proximity sensor sensitivity?

Edit: I believe that when you force stop dialer storage, the sensor initializes to 0. And it does not change to 1 before you put it close to a lightbulp and take it away. This might be the reason why the dialpad is working for some time after stopping dialer storage. The first time you put your phone close to a bright light the dialpad stops working again.

 

[epicpajl]

Crester, I think you are on to something. I ran the test and my GP2AP sensor did not change under any condition. I'll keep testing.

 

[crow6]

There is thread about proximity sensor at: http://androidforums.com/samsung-i7500/30397-proximity-sensor-while-making-calls.html.
Check there - maybe it helps?

 

[informale]

removing my post...

let's indeed continue in the proximity sensor thread.

 

[jalipur123]

I'd give Ryko's fix another try, it seems to be the dialer storage that you have to force close. I'm still on H6 (thanks Samsung) and am getting the problem periodically. Force close of the dialler and dialler storage apps has resolved it every time.

Dom

how do u force closure? cant find that option. all i can do is choose dialer storage and while im in i cant do anything like this.

 

[hippy]

I'm having some trouble with mine too.. can anyone suggest a fix?

 

[jalipur123]

ohh ouch..
anyway i got my dialpad to work now. it was the screenprotector that was in the way of the sensor.

 

[benfuniv]

reading through the different posts here is what i did.
i am new to the galaxy so didnt want to mess with K4/II5.
i did manage to figure the problem has to do with the proimity sensor that detects that i am geting near the phone but doesnt change when i get away again.
setting the galaxy next to a strong light when the sensor recognizes you as near to it, will change the sensor back to it normal stage. you can then use the dialped when in call.

 

[slv320]

I7500 dial pad issue. credits to informale. compressed air into the speaker fixed the problem.Took me 3 weeks to find this solution.Thank you informale.

 

[cadjet]

I have an issue with my key pad on my Galaxy S. When I am in a call and press for the kep pad, in doesnt give me an alphanumeric pad? Pain in the but when you need to use this. It cant be right can it, must be a fault. All other phones have the alphanumeric pad dont they?

 

[Cougar]

What does it do instead? Anything?

(also - wrong forum, this is for the original Galaxy, which is totally different other than its name. i9000 forum is at http://androidforums.com/samsung-galaxy-s/ )

 

[sathisp]

Folks, try this

Use settings>applications>Manage applications and browse to Dialler storage. Open it and select "force stop". Now try to use your dialpad.

 

[galaxy.enquiries]

have the same problem, tried the Force Stop as mentioned but no change ... any ideas?

thanks.

 

[davefine]

Force stop worked great on my phone, Thanks for the tip.

Folks, try this

Use settings>applications>Manage applications and browse to Dialler storage. Open it and select "force stop". Now try to use your dialpad.

 

[rickgro11]

So I made a discovery - my dialpad doesn't work during a call. Even if I bring it up via the softkeys, the numbers don't register a tap...anyone. else have this issue or is it just my phone?

• From the Keypad tab, tap Menu Menu icon (located in the upper right).
• Tap Settings.
• Tap Call.
• Tap DTMF tones.
• Tap Long

 

[rickgro11]

• From the Keypad tab, tap Menu Menu icon (located in the upper right).
• Tap Settings.
• Tap Call.
• Tap DTMF tones.
• Tap Long