Did you pre-order your Incredible back in April? Were you charged $35 activation fee?General


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  1. Montana Man

    Montana Man Well-Known Member This Topic's Starter

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    ...well you shouldn't have been! My first bill arrived a few days ago and I was charged a $35 "activation fee" when I distinctly remember reading that all online pre-orders (at least when ordered on the 19th of April) would NOT be hit with that charge! So I called Verizon *611 and informed them of this fee and they quickly removed it from my bill. Just thought I'd throw that tidbit out there in case anyone else has been needlessly charged as well!
     

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  2. eipee73

    eipee73 Well-Known Member

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    I did not get this charge, but I hope others are aware to check their bill.
     
  3. fortesquieu

    fortesquieu Well-Known Member

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    I got charged, but I called in, they waived it.
     
  4. elrabin

    elrabin Well-Known Member

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    Thank you so much for reminding me!

    I had completely forgotten that my activation fee was supposed to be waived for preordering.

    called *611 and the rep took care of it in seconds.
     
  5. nyngbld

    nyngbld Well-Known Member

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    best buy waived it on both the phones i got on our plan...
     
  6. xDarKnighTx

    xDarKnighTx Well-Known Member

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    what if I pre-ordered it in a VZW store? is activation fee supposed to be waived for that as well?
     
  7. eipee73

    eipee73 Well-Known Member

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    I'm not sure about that one, but for $35 I would make that 10 min. phone call to *611
     
  8. xDarKnighTx

    xDarKnighTx Well-Known Member

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    Good point... will do this when I get out of the office tonight.
     
  9. Hand76

    Hand76 Guest

    Same BB charged me $35 but Verizon waived it.

    Funny thing is even with BB charging me $35 the phone still worked out to $199. (Plus tax) didn't understand that one...
     
  10. woop

    woop novacane (OFWGKTA) VIP Member

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    Was it an "official" preorder or one of those "put your name down and we'll hold it for you when it comes in" types? I would think the former, you can argue to have your fee waived, however probably not the latter as that technically isn't "preordering"

    I preordered mine and didn't get charged :)
     
  11. DavidinGA

    DavidinGA Well-Known Member

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    No charge. They did give me $30 off promo so I paid $70 for my Inc
     
  12. jamor

    jamor Well-Known Member

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    This is normal.

    They said it can take 2-3 cycles for the credit to occur.

    At least that's what they told me!
     
  13. f5_again

    f5_again Well-Known Member

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    Walked in a store 300 miles away from home the second day it came out (was in Yosemite the day it came out). Rep had no problem moving up my NE2, waived activation, waived mail in rebate, installed free 2 Gb card, transferred old contacts, and setup my Google account, all in less than 20 minutes.
    I wish I lived closer to that store.

    Thanks for heads up MM. Never forget the box!:D
     
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  14. xDarKnighTx

    xDarKnighTx Well-Known Member

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    It was definitely a pre-order, I still have the pre-order receipt, with the $50 gift card they issue you at the time for the down payment.

    Well, I called *611 when I got home, and the lady didn't give me the refund. She told me to discuss this with the person at the store, which will most likely lead to a dead end.

    I called again a couple hours later, and have confirmed that in-store pre-orders don't have the activation fee waiver offer :(. However, she was nice enough to offer a $10 off on the activation fee. Better than nothing I guess, so I just took the offer.
     
  15. woop

    woop novacane (OFWGKTA) VIP Member

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    Thats not a preorder then. For us that preordered it, we paid the full amount and had it shipped on or before the release date (I got mine 1 day before release). What you did was through that specific store itself, and NOT through VZW corporate. You essentially put a downpayment for them to "hold" one for you when it released.
     
  16. xDarKnighTx

    xDarKnighTx Well-Known Member

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    ahh, i see. I was really close to doing the preorder online, but had a hunch that with this many people preordering, VZW wasn't going to fulfill everyone's order on the day of the release. So I decided to go to my local store and "preorder" it there instead.

    oh well, $25 activation isn't too bad I guess...
     
  17. paimon.soror

    paimon.soror Well-Known Member

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    Hrm, just checked my bill, it shows an activation fee applied, but then a "-35" credit.
     
  18. xDarKnighTx

    xDarKnighTx Well-Known Member

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    did you preorder in store, or online?
     
  19. InsuredByGlock

    InsuredByGlock New Member

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    I pre-ordered my phone online, paid for a 1-year contract, and was charged the activation fee. I called 611 and was able to get them to take off the activation fee. Also, I was able to convince them to give me the Smart30 credit as well.

    Verizon's CS has been nothing but great, especially since I'm on my second phone. It definitely comes down to who you speak with and definitely being nice on the phone.
     

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