Ok I was the guy that said you can't get a 20 dollar bill for a 10 dollar bill but I don't think it is fair that I have to go through 3 of these phones in less than 6 months. Trackball and silent call issues on #1 and trackball issues on #2. I love this phone but I don't want to be waiting or wondering when trackball is going to go out on my 3rd phone especially if it happens after the one year warranty. I just wanted to know if anyone has had luck getting a different phone due to extensive problems with the Eris. I used up my upgrade 4 months ago so that is out of the question right now.