seems this has been a problem with a lot of HTC's phones. i noticed my hero has some debris/dirt/whatever inside...on the screen. reading this: http://androidforums.com/htc-incred...anged-because-lint-dirty-between-screens.html someone mentioned the dirt to be mainly in the top left corner which is the case with mine. after taking it to the store and getting it "cleaned" they actually made it worse. i've only had my phone for about 3 weeks, i can't imagine the hero was able to become so dirty just from being in my pocket...plus i use the otter box impact. so, im having sprint send me a new hero. i shouldn't have to put up with a crappy build for the money im spending on this phone. HTC you need to build better PHONES!