Display stopped working, but phone still functions. Just cant see anythingSupport


Last Updated: 2012-08-20 13:12:17
  1. Bakfyr

    Bakfyr New Member

    HTC Sensation 4G

    Phone appears to work as normal. I can enter PIN, adjust volume, it can even still accept calls, and I can even see it connected to my wireless router (on router setup screen on my computer) I just can't see anything but a black screen.

    I don't need to repair the phone, as I've already purchased a new one. I do, however, urgently need the text messages stored on the phone for an upcoming legal battle.

    Unfortunately, I don't have any linking software on the phone, and when I plug it into the PC via USB cable, it doesn't appear on the HTC sync software. It does appear as 'E' drive on my computer hard drive list, but it is not accessible when clicking on it.

    So, is there a trick, or some really cool PC software that can retrieve those text messages? Or is there a way to replace the screen cheaply? Or even a company I can send the phone to that specializes in this?

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  2. karandpr

    karandpr Well-Known Member

    hmmm
    There is a way but it will take patience .
    Download and Install Android SDK
    Android SDK | Android Developers

    Connect your phone to computer

    run ddms.bat from C:programFiles\android\....\tools\

    now you can use the screen capture utility(Device--> Screen Capture .Keep it refreshing ;) ) to visualize how your phone works .
    then mass send all the messages to other phone number you have
    OR use
    Handcent SMS to backup the messages to SD card and transfer it to your new phone .
  3. VoidedSaint

    VoidedSaint Resident Ninja VIP Member

    Moved to HTC Sensation 4G so that other subject matter experts can chime in on this issue.

    also as karandpr suggested, the sdk is going to be your best bet right now
    Rush likes this.
  4. Bakfyr

    Bakfyr New Member

    Attempting this now. Thank you... (crossing fingers)
  5. arwenface

    arwenface New Member

    Hi, I found this thread via a google search -- I'm having the same problem with the same phone. The display gave out on my phone, but it seems to still work otherwise. I tried the ddms.bat method as stated above. I plugged my phone into the computer (to which Windows makes that found device sound), it shows up as an external drive on Windows explorer, but asks me to insert a disk into that drive when I try to open it, and it isn't recognized as connected to HTC Sync. When I open up ddms.bat, all the options under the "device" menu are grayed out. Is there any other way to get the data off my device?

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