Do not get the lg connect - overheatsSupport

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  1. kanaida

    kanaida Well-Known Member

    If it wasn't enough that we had to *fix* the lg esteem when we got it just to get it working right, now I got the connect and it overheats during normal use like playing games for 15 mins. :mad: or some people say charging. I'm not letting them screw us again, i'm about to try to negotiate with them to see what I can do to get this fixed, recalled, redesigned etc... If that breaks down I will see what other avenues I can take. I'm really tired of getting screwed out of $$$ because of their mistakes.

    Please sticky this if you can so other people don't accidentally have to go through what i'm about to.

    In the top left you can see the temp: 136F/57.8C, The warning pops up around 135F (It's hard to get a screenshot cause it's a popup message box). Temperature keeps rising too, but I didn't want to damage it or have a battery explode on me so I killed all the tasks and put it in front of my AC to cool off.

    UPDATE: It says right on the battery not to exceed 40C/104F

    Notadmiring, Ksw279290 and reilus like this.
  2. epayne123

    epayne123 Well-Known Member

    Well, what temperature are we talking about here? May just be getting hot which is not that big of a deal. Heck, people thought the Esteem was overheating but the temperature that the Esteem overheats and reboots to is basically too hot to hold in the hand with the back of the device resting in the palm. My Esteem can get to 104 sometimes(Once Every 3-4 days for a little bit while creating apps inside of the device, installing, uninstalling and compiling apps THROUGH the phone and that temperature is a little too uncomfortable for me to let it rest in my palm like i regularly would. The screen is actually QUITE warm while at around the 102 mark.
    Ksw279290 and reilus like this.
  3. kanaida

    kanaida Well-Known Member

    Hot enough that they show a measage box telling you it's too hot and to get it to a cool place interrupting whatever you're doing. I shouldn't have to stop normal use even if it feels hot especially when not overclocked
    Ksw279290 and Fuzzy13 like this.
  4. wayne137

    wayne137 Well-Known Member

    wow when i was tethering my laptop n watching Netflix my esteem reach a temperature of 119 degrees F i got and put it under a fan but sucks the connect a promising phone has a problem like that
    Ksw279290 likes this.
  5. kanaida

    kanaida Well-Known Member

    Phones today like this exist in the market because we don't push manufacturers. That's what I'm willing to do for all of you. By the way 120 can cause 3rd degree burns after 5 mins.

    Just because we're used to getting screwed during business as usual it doesn't make it okay for them to keep putting out products like this. If your tv did that you'd be pretty upset, so why not your phone? If you accidentally fell asleep on your couch watching netflix with the phone on top of you it could leave nasty burns for example. I think it's reasonable to expect a working product... you don't see a nintendo ds burning people.
  6. twistedriku

    twistedriku Well-Known Member

    Completely agree with u kanaida. My question is (aside from boycotting their products) what else is there that a sole customer could really do to have an impact?
    Ksw279290 likes this.
  7. kanaida

    kanaida Well-Known Member

    I'd have to say the biggest way you can impact them is by publicly changing their image, using news, the court system, bloggers, the works. First I have to give them a fair chance after submitting complaints though, it's not honorable to just do that at first. In the meantime we can get together any expenses that have come out of our pockets from times we've had to return our phones because of their defects. Some of us have returned 3 LG esteems in a row for example. I understand to reduce costs you need to skimp on things sometimes, or build in other countries, but that does not mean we have to lower our level of acceptable quality.

    What I would personally like is stricter regulations across the board for all phones, not just LG's. Adding minimum levels of acceptance for consumer products. Here's what i've come up with so far:

    a) Any device coming into contact with the human body must not become hot enough to cause harm health and or cause burns to the user.

    b) The device shall not be allowed to become so hot that it can damage itself during normal operation, and also have a margin of error for reasonable unforeseen conditions such as placing it under your pillow or blankets.

    c) If the device has software problems causing the device not to function properly then the manufacturer should be given a fixed relatively short period of time to release a working update or face having their product recalled at their own cost, and a full refund to customers.

    d) If a reasonably large body of consumers identifies something not mentioned above as a defect, physical, software, mechanical or otherwise, we should have the legal right to declare a product partially defective, and should at the very least be entitled a refund after returning a device.

    e) We shall not be forced to exchange one product for another, a full refund must always be an option.

    Does anyone know what regulates these type of things? I know the FCC has to ok some things, but i'm not so sure as far as safety and reliability. They're gonna hate me for it, but I don't care if I have to go to congress to get a bill passed.
    BlueMuscles, Bigbj, Ksw279290 and 3 others like this.
  8. twistedriku

    twistedriku Well-Known Member

    I believe you could start a petition for such regulations. That could gather attention.
    Ksw279290 likes this.
  9. budde2

    budde2 Well-Known Member

    Not to abject but my connect was over heating and I got a new battery and so far so good no over heating when playing games it stays around 102 104 that's not plugged in so mabye for some it's just the battery unless these temps are to high for heavy use other wise I am behind you 100% cuz my.eastern still reboots and that's on zvd thanks for all u do
  10. kanaida

    kanaida Well-Known Member

    I've been playing dead space plugged into the wall and i'm 50C/122F steady. (Use an app called cool tool to show you cpu and temp overlay over any app). I'll try unplugged as well to see what I get. I have my fingers crossed that it's a bad batch of batteries. Have you gotten the overheat message after the new battery?
  11. nuttmeg

    nuttmeg Well-Known Member

    the connect sucks, The End.
  12. kanaida

    kanaida Well-Known Member

    The sad part is hardware wise, it really doesn't. The Adreno 220 video chip can man handle any game i threw at it like dead space, and shadow gun. The 2d micro-sutters while scrolling can be fixed too (i've already fixed it by more than 50%). The processor is much better when it comes to heavy loads and the stock rom is overall better done. The software part was better this time, but the hardware part (maybe the battery choice) wasn't.

    I posted an image above...
  13. Ære

    Ære Well-Known Member

    This is all strange I'm using both my Esteem and Connect.

    No issues at all. No reboots no lag no overheating, etc. Battery life is slightly better than the Esteems. Overall the Connect is much better than the Esteem in all aspects. Posb bad batch, idk!? It happens.

    My wife has an iPhone 4S (you know to some being an almighty supreme design built turd that never has problems -blinded-) and it took three iPhones, YES, three before she got one that worked right.. my thought is, penny pinching manufacturing, for low cost builds = more bad devices..
  14. kanaida

    kanaida Well-Known Member

    I don't get lags and it only rebooted once, but play a heavy 3d game on battery for 15-30 mins and look at yoir battery temp... on the charger it stays at 50C and on battery it can get near 60C, I didn't find out how hot in fear of plastic melting.

    Can you take a photo up close of ypur battery for comparison ?
  15. kanaida

    kanaida Well-Known Member

    I've posted pictures of the battery etc... found out it says right on the battery >40C is not supposed to be exceeded. If one of you guys has this phone i'm trying to get anyone with this problem to call LG's support today at 9PM EST so we get some attention. Look on the back of your LG Esteems as well for a specific temperature rating, and play some games, looking at the battery temp with an app called 'cool tool' (because its visible even when playing games), that's how i got my shot.
  16. budde2

    budde2 Well-Known Member

    I called LG today and he said metro needs to pay use to make a better phone
  17. Itachii

    Itachii Active Member

    Metro has to pay lg? With 10 million metropcs subscribers each paying family plans, 40,50 and 60 a month. The money is there.
  18. Pappy62

    Pappy62 Well-Known Member

    Another cause to these issues are product debut races.
    When company A finds out that company B is coming out with a better product than what they currently have on the market, the race is on to "beat them to the punch" on product debut.
    In an attempt to stay in the front of any given market, companies feel the need to;
    1.) Produce a product that they believe will trump the competition.
    2.) Get it out to market before the competition does one better.
    3.) Keep investors happy by staying on the front-line of product development and intro to market.

    It's almost like an arms race. But in the end, the consumer pays the price (in more ways than one);
    Release dates get rushed, short-cuts are taken with quality control, sub-component manufacturers get changed at the last minute in mid-run production, etc. The list goes on, but you get the idea.
    We end up with a product that, while great in design, prototype and/or early production run, ends up being half-baked and half-a$$ed at best shortly after its market debut.
    For example, a certain chip that the product was designed with gets swapped out in mid-run for one from another manufacturer that builds them cheaper or faster than the one they originally contracted with.

    Or, they'll release a product that hasn't had all it's bugs worked out yet, and instead of replacing it (as they rightfully should), they'll hold off until the next model comes out and tell us "sorry - we no longer make that model". (when if fact, they often have many left... but the remaining stock goes into another market, i.e. overseas at a significantly reduced price/profit)

    You'd be shocked at how often, and with so many products, that this BS happens. It's commonplace these days.

    LG is notorious for this, as are many other manufacturers.
    Microsoft has done it to us all for years - they can't take the time to produce an OS that runs like it should, but they can spend years afterwards releasing "patches" to "fix" a product that shouldn't have released like it was, when it was. lol
  19. redhook

    redhook Well-Known Member

    They make the firmware to Metro's specifications and do only the testing that Metro pays for, handsets are made for the carriers. Here is an article that follows the birth of a smartphone (AT&T smartphone specifically). That should give you some insight into the process.

    How an AT&T smartphone comes to life: behind the scenes (part one) -- Engadget
  20. reilus

    reilus Well-Known Member

    If you're phone is overheating, it could be a sign of wiretapping. "They" are always listening to someone; is today your turn? Welcome to Amerika. Be a good citizen and don't think too much...
  21. reilus

    reilus Well-Known Member

    Are you saying that metro pays them to make this crap so they can sell us another pile of crap? So, LG isn't that bad, they're just getting paid to make the trap but they don't actually give it to us. So, metro is more bad? They both suck!

  22. discua8

    discua8 Well-Known Member

    Lmao come on really. The phone just overheats bcus it sucks nuttin more than tht. Nd idk about u guys bt my phone overheats idk why bt it does ... nd metro pcs its naw satisfyin nobody with their service they r only satisfyin themself with all the money they gt from everyone of us. Just look at this the esteem its suppost to have 8gbs nd when my bought my phone it said 4gb nd 1 gb add the up thts 5 gbs . Bt they havent change tht in the store nor the website. Bt i mean this phone itself its a beauty bt i just dnt think its worth payin 375 for this and have a piece of sh** battery.
  23. discua8

    discua8 Well-Known Member

    Just look at the other lg phone from diff carriers they get an update on their android version ofcourse if the model is compatible with it. So its naw LG tht sucks tht wld be our phone company lmao.
    For been so cheap
  24. Pappy62

    Pappy62 Well-Known Member

    Wha? :confused:
    Can someone translate please?
    Man I must really be old...
    compubahn likes this.
  25. epayne123

    epayne123 Well-Known Member

    What do you need help understanding?

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