Does anyone here use Virgin Mobile USA?General


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  1. GAMESHARQ

    GAMESHARQ Well-Known Member This Topic's Starter

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    I was on the phone with their customer service department tonight and it was the worst customer service experience I've ever had.

    I spoke to two different people. Both of them sounded like they didn't know what they were talking about and they were making stuff up as they went along. One of them sounded like he was high.

    Just wondering if this is typical for their customer service, because if it is, I don't think I want them as my service provider.
     

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  2. Redstar7

    Redstar7 Member

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    I too use Virgin Mobile USA. I have called several times about a problem with my phone and they always treated me with good manners and professionalism. The only thing I would say Im concerned about is that they arent to educated on the company's technical problems or updates. But they were really nice. I think maybe they have different departments in different countries. I had once a guy with a foreign accent and another to me sounded hispanic Idk just an assumption. But when you have those low class idiots just tell them to speak to the manager or just make sure you write their name and get it reported.
     
  3. bigbubba

    bigbubba Well-Known Member

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    I have used the Customer service email from the web site several times and had excellent success. They have corrected an overcharge and given me tech support via email within 24 hours. The crazy 800 number is worse than playing the lottery, you never know who/what your going to get. My advice is to be patient and do it through e mail.
     
  4. one80oneday

    one80oneday Well-Known Member

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    Just got VM a month ago and so far I love it although I haven't need to call CS yet...
     
  5. k7aay

    k7aay Member

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    The call center Sprint uses for VirginMobileUSA is in the Phillipines. They also have the cheapest VOIP service I've ever heard for a call center. But, I've gotten some really stupid responses from the e-mail response service, too, so consider this is a cheap service, and lower your expectations accordingly, IMHO.
     
  6. goo

    goo Member

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    I had to call them to request a number transfer. I ended up speaking to them a few times as I gave them the wrong account number the first time. They were professional and courteous both times and knew what they were doing. They had accents but I'm not sure where they were from. However I had no problem understanding them. Their communication skills were very good.
     
  7. TxTazDad

    TxTazDad Member

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    My wife & I have used them on & off (95% on) for about 10 years, we haven't had any "technical issues" that entire time, we always had excellent customer service with anything else we had questions with. Just before I got my Intercept a couple of weeks ago we were really comparing everything out there, in the end it was the excellent customer service all those years that made up our minds.
     
  8. EdAndInn

    EdAndInn Well-Known Member

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    Customer Service usually has 3 departments - General help, billing and account related, and technical. Usually, call goes to General Help department and they may route us to appropriate department if we explain them our problem correctly. Of course, they need to remain calm and professional no matter what - after all customer is like a King.

    So far my experience with Virgin Mobile USA Customer service is excellent. It does not bother me where they are located and whether they have accent. All I need is that they listen to my problem, understand my problem and help me to resolve my problem. I also always keep in my mind that my goal is to get my problem resolved so I also try to be courteous and polite (as long as customer service person is also same towards me).
     
  9. Hooligan77

    Hooligan77 Well-Known Member

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    I've had to call them a few times and have never been disapointed. They were always very understanding and patient, and never rude. I haven't had to call for tech help on my phone yet, so don't know about that department...
     
  10. biggpat86

    biggpat86 Well-Known Member

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    Every time I've given them a call, their English was horrible, and their troubleshooting steps were hop shod to say the least. They make crap up as they go along and always try to get me off the phone and call back after hours when they are closed. I like the cheap plans, but the support is fuggin terrible.
     

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