Ok so my phone has been giving me lots of problems since almost day one. I called vzw on May 17th for tech support and they told me that they would ship me out a new one, but i will not get it until the June 3rd. So i called today, and they said sorry for the delay but it wont be in stock until the 23rd!!! On top of that they tell me that my order for a replacement phone was never approved for some reason, so they make me go through tech support again. The tech guy was nice, i told him the many issues with my Inc. and the most important one: battery temp is 130 degrees after gps use. He was really nice and said that it is a known issue and the HTC has told them it is due to the phone, not the battery, so we will get you a new phone. then he said it is back ordered but let me check just in case... he says, i am seeing a few available!! and i say how can that be and he responds by saying that maybe they got some in.. and said he was going to overnight it to me and i will get it by Monday. i didn't believe him much, but lo and behold, i received an email that my order has been shipped and was emailed a tracking number!! Now i don't know if it actually a new one or a refurb one... I though and was told by vzw that they had no refurbs because the phone is so new and they have not taken any phones back to refurb since they cannot give out new ones to the ones that have issues.. I guess i will find out on monday whether it is new or refurb. But what do you guys think i might be getting? New or refurb?