download unsuccessful


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  1. lisabradylucy

    lisabradylucy New Member This Topic's Starter

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    I am having problems when i recieve a photo in a text message, sometimes it will auto download but then it stops after a couple of days and i just get a message saying download unsuccessful. I have taken it in and had the phone re set but i want to know if there is another way to fix this problem from happening i am tired of loosing every thing or not getting my pics.
     

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  2. Kelmar

    Kelmar Done by choice VIP Member

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    Sprint or GSM Hero?

    *I know this is the GSM forum, but making sure*
     
  3. lisabradylucy

    lisabradylucy New Member This Topic's Starter

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    Sprint is my carrier and i have an HTC hero phone.
     
  4. Kelmar

    Kelmar Done by choice VIP Member

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    What firmware are you on, 1.5 or 2.1?


    Moved to Sprint Hero forum
     
  5. lisabradylucy

    lisabradylucy New Member This Topic's Starter

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    1.5 I think. I have not changed any thing since I got it.
     
  6. Kelmar

    Kelmar Done by choice VIP Member

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    Gotcha. This, unfortunately, is a known issue with 1.5.

    It is rumored that this has been fixed (I cannot confirm as I've never had this issue) with the most recent firmware update.

    Warning though: Upgrading to this version of the firmware will erase EVERYTHING on your phone.


    If you want to upgrade your phone and have it fix the issue you can take it to a local sprint store or do it yourself by checking HERE!

    Once again, you will lose EVERYTHING on the phone, so be sure to write it all down or back it up.
     
  7. lisabradylucy

    lisabradylucy New Member This Topic's Starter

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    Thank you I will give that a try.
     

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