Downloaded new update - phone went back to factory settings.Support


Last Updated:

  1. i.bike.for.life

    i.bike.for.life Active Member This Topic's Starter

    Joined:
    May 19, 2010
    Messages:
    25
    Likes Received:
    0
    Yesterday my Droid Incredible kept telling me there was an update to my phone. I waited until 8 or 9 hours later and then did the update last night. EVERY single app, contact, messgae, email...everything is GONE...the phone is like the day I got it. I had no warning and I'm beyond devastated. I was able to use Backup Assistant for my contacts, LOTS of pictures are gone, ALL my message threads are gone and on Monday, I'm going to have to reset my Exchange email at work. I've reloaded my personal email and some apps I remember, but I cannot tell you how upset I am. :(

    One of the biggest problems is I don't know what I don't have? I had so many apps, and I don't have a record of them.

    Is there some way to back up everything on the phone, all settings, etc, to a website so this never happens again? Any help or insight would be tremendously appreciated. I am NOT rooted and a I have Froyo 2.2
    Thanks in advance.
     

    Advertisement
  2. bassjo

    bassjo Well-Known Member

    Joined:
    Oct 10, 2010
    Messages:
    45
    Likes Received:
    12
    Don't know what could've happened there, my Incredible also updated this morning but did only that... updated; all of my contacts, music, pictures, etc. are still there. Did you interrupt the update process somehow? All I know is I'd be pissed too! If you go into the Marketplace and then to downloads it will at least show a good deal of the apps you've downloaded recently... at least mine did when I switched from AT&T N1 to Verizon's Incredible.
     
  3. i.bike.for.life

    i.bike.for.life Active Member This Topic's Starter

    Joined:
    May 19, 2010
    Messages:
    25
    Likes Received:
    0
    Thanks for the support:p...nope didn't interrupt the process.....and I WISH all of my downloads were showing...but no joy :(....all gone.
     
  4. aw1974

    aw1974 Well-Known Member

    Joined:
    Apr 28, 2010
    Messages:
    155
    Likes Received:
    24
    Did you sync your apps to app brain? If not, you might want to do this in the future. Also, SMS Backup if you want your texts and pic msgs.
     
    i.bike.for.life likes this.
  5. i.bike.for.life

    i.bike.for.life Active Member This Topic's Starter

    Joined:
    May 19, 2010
    Messages:
    25
    Likes Received:
    0
    Thanks! That's just what I was looking for!:D
     

Share This Page

Loading...