I've been having problems the last few days not receiving calls: Few calls come in, when people call, they hear it ringing and then eventually voicemail - sometimes I get the voicemail right away, sometimes I'll get 3 voicemails at once an hour later. If I'm already on a call, I ALWAYS get the call on the other line. I have no problems whatsoever making outgoing calls. Verizon insists there's a problem with my phone and we need to do a reset (erase everything, start from scratch), while to me, it seems pretty obvious that its a problem with their network... Any ideas/advice? Thanks in advance!