Like others, Verizon was not showing the Droid as an available upgrade. Here's how I eventually was able to get it... When I clicked to upgrade my existing phone, it took me to the page with the list of phones available... in order to have the Droid show up, I had to select Motorola from the list of manufactures on the left, to filter them all out. Then the Droid appeared at the top of the list. Your mileage may vary, Good luck.