Support Dropped Calls

Discussion in 'Android Devices' started by Zumaki, Nov 5, 2009.

  1. Zumaki

    Zumaki Well-Known Member
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    Nov 4, 2009
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    When the Moment drops a call, I barely have any way of knowing. In fact, I'm not sure if it is a faded signal or the OS killing the phone call, or what. I'll be on the phone, and the call just ends. No noise, no notification (Screen takes time to turn back on when I pull away from my ear anyway, so I can't see anything), no nothing. Just the home screen, acting like nothing happened.


    Is there anything I can do about this?
     

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  2. Woody4OU

    Woody4OU Well-Known Member
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    Nov 11, 2009
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    bump


    My phone drops calls OFTEN.

    I experience the same issues as stated above after that...

    but, this phone drops way to many calls. driving, standing still, in or out of the office/home, strong signal or not.

    If this cant be resolved...this phone has got to go. My last two phones, same carrier, had no problems at all. This leads me to believe it is a Moment issue.


    anyone else in this boat?
     
  3. tphone

    tphone Active Member
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    Nov 9, 2009
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    Stagehand
    San Diego
    I experienced this yesterday in an area that my TP never dropped, my moment dropped calls twice. I wonder if it's an antenna issue.
    I DL'd an app called GPStest. It shows color coded signal strength of the GPS satellites. When you hold it as you normally would, with the screen UP, most satellites are red. If you hold it above your head, with the phone upside down, the signals go up a notch to yellow. I have repeated this in different locations.
    So, I really like how 'solid' this phone feels, but I wonder if it's at the cost of RF transparency? If the body of the phone can block some signals, this could be a reason for dropped calls.
    This is opinion only, maybe better radio software will help.
     
  4. Woody4OU

    Woody4OU Well-Known Member
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    I hope this isnt my only hope. lol
     
  5. CriticalCritic

    CriticalCritic Well-Known Member
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    Nov 9, 2009
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    Cary, NC
    I have had one call drop since I have had this phone. And it was in the same location that I have always had calls drop (a 200 yard dead zone on my way home) however they don't drop in that area as often as they did with my old phone. So overall I'm quite happy with it.
     
  6. msalivar

    msalivar Member
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    Nov 10, 2009
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    Mine had the same issue. Things started to act kind of funny before the drops, with distortion and such (not crackling), and I got the feeling it rooted from the same resource utilization issues as my sound stuttering problems.
     
  7. Woody4OU

    Woody4OU Well-Known Member
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    and you resolved this, how?

    speech therapist?



    I kyd I kyd.
     
  8. msalivar

    msalivar Member
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    I traded it in for a Pre. Between this, an SMS bouncing issue, and the pain in the ass need to double tap to unblank the screen during a call made it not function very well as a phone.
     
  9. Woody4OU

    Woody4OU Well-Known Member
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    Nov 11, 2009
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    darn, I like this phone...except for that.


    thanks.
     
  10. msalivar

    msalivar Member
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    Yeah, me too. I prefer the Pre form factor, and its multi-tasking paradigm, but I much prefer the Android development landscape, tweakability, and slider mechanism. And I was really starting to get some great (and still improving) battery life out of the Moment. If I could afford to take a chance on things improving fairly quickly as Samsung updates the phone, I would have. But I really need the phone for work, and it just wasn't cutting it. After one week I was pulling my hair out, hopefully I'll fair better with the Pre next week.
     
  11. AndroidSPCS

    AndroidSPCS Well-Known Member
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    Nov 12, 2009
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    geek
    USA
    No dropped calls on my phone so far, knock on wood. Everything runs like it's supposed to.
     
  12. xdavieexx

    xdavieexx Active Member
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    yeah no dropped calls so far... only me "accidentally" hanging up on my gf :)
     
  13. pastafarian

    pastafarian P√Ętes avec votre foie
    Moderator
    513

    Nov 4, 2009
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    Sales
    The Sea of Tranquility
    I've had this phone 2 weeks and have yet to have a dropped call. My previous phone was a Touch Pro and though I hated it for many things, reception wasn't a issue. The Moment has as good if not better reception than the best radio I used on the TP (generally 1.11f). Call quality is no comparison, the Moment has the best call quality of any cell phone I've ever used. I still get caught off guard when a call connects because there's no background noise to clue me in. With the TP, there was always a tell tale hiss that told me it was time to say "Hello".
     
  14. TheEsupremacy

    TheEsupremacy Member
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    There is no current issue with dropped calls or texts with the Moment. If you are having these problems you live in a fringe service area or have a defective unit.
     
  15. ragingbull2k2

    ragingbull2k2 Well-Known Member
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    Nov 3, 2009
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    I would have to second the fact that I get the clearest calls out of all the cell phones I've owned... a couple of accidental hang ups and maybe one random dropped call... love the quality so far of phone calls...

    Joey
     
  16. msalivar

    msalivar Member
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    Would you like to back up that awfully definitive statement with something a little more substantial.
     
  17. ragingbull2k2

    ragingbull2k2 Well-Known Member
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    even if I could, wouldn't matter anyways, since we're more than likely in two different parts of the country... just take my experience for what it's worth... my last phone (Motorola V950) would hold on to a signal long enough, but I would always get an echo, but even then not many dropped calls until the phone started heating up from use...

    quality IMHO is better than that phone, since half the time I can't tell if the other person is on the line and they're quite, not even background noise...

    don't want to compare this phone to the Nextels I used to have, since they weren't exactly known for the reliable cell service (although radio was great)... that said, call quality, once again, was worlds better...

    Joey
     
  18. latinmaxima

    latinmaxima Well-Known Member
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    Oct 15, 2009
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    Customer Service/ Quality Assurance Supervisor
    Richmond ,KY
    I have to agree that I haven't had any dropped calls. I do however agree that if the other end of the call ends the call I have no notification as the proximity sensor turns the screen back on after I pull away when I don't get an answer or the phone rings and the other caller says sorry I lost signal. I only wish the proximity sensor would turn back on more quickly if the call ends.
     
  19. TheEsupremacy

    TheEsupremacy Member
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    Nov 9, 2009
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    I wish you could manually turn the screen off when you are on a bluetooth call at home/work (such as when the prox. sensor is on and the screen is black) when your phone is nowhere near you. That would save some battery power I would imagine.
     
  20. mr.menendez

    mr.menendez Active Member
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    Oct 15, 2009
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    Venice, CA
    I've had people call me saying why haven't I answered their texts when in fact none of those ever came through. As far as dropped calls, hasn't happened yet but I have accidentaly pressed the speaker button with my cheek while my wife started to nag at me....everyone heard all the f-bombs
     
  21. OneMoment

    OneMoment New Member
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    Mar 8, 2010
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    I purchased the Moment last week. It came with the CL14 update. The only issue I had was the signal would drop from 5bars to one or none. Got it replaced and the next one I got has the exact same issue. I compared this to my friends Moment and mine was the only one that did this in the same location. Also the second phone the screen looked like it had a Matte finish. Anyone else having similar issues.
     
  22. blkpanther9805

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    Jan 2, 2010
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    I've experienced this at least two times a week also
     
  23. Woody4OU

    Woody4OU Well-Known Member
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    3 months later....


    since doing the update...I have not had a call drop.

    knock on woody
     
  24. jaskiratsingh

    jaskiratsingh Member
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    Dec 8, 2010
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    Which update?
     

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