Duplicated headers in sent mail (imap)Support


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  1. panicsteve

    panicsteve Member This Topic's Starter

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    Hello,

    On my Galaxy Tab, I used the built in email client to send some emails via a generic (not gmail) IMAP account.

    The emails went through fine but I noticed the copy saved to my sent mail folder had several duplicated headers -- 4 or 5 From: lines, Subject: lines, etc.

    So my sent mail headers look something like:

    From: Steven Frank
    From: Steven Frank
    From: Steven Frank
    From: Steven Frank
    Subject: Hello
    Subject: Hello
    Subject: Hello

    ...when viewed from a desktop email client. (that's just one message!)

    Has anyone else run into this? Any suggestions to fix? (I like Samsung's email client better than K-9 so I'm hoping not to have to switch apps.)

    Thanks!
     

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  2. panicsteve

    panicsteve Member This Topic's Starter

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    For demonstration purposes, here is a verbatim copy of the headers of a single message sent from Samsung's built-in email client via an IMAP account (I have redacted the email addresses):

    Code (Text):
    1.  
    2. Subject: =?UTF-8?B?UmU6IFNv4oCm4oCm?=
    3. Subject: =?UTF-8?B?UmU6IFNv4oCm4oCm?=
    4. From: Steven Frank <xxx@panic.com>
    5. Subject: =?UTF-8?B?UmU6IFNv4oCm4oCm?=
    6. From: Steven Frank <xxx@panic.com>
    7. Date: Sat, 27 Nov 2010 11:23:55 -0800
    8. Subject: =?UTF-8?B?UmU6IFNv4oCm4oCm?=
    9. From: Steven Frank <xxx@panic.com>
    10. Date: Sat, 27 Nov 2010 11:23:55 -0800
    11. To: yyy@panic.com
    12. Subject: =?UTF-8?B?UmU6IFNv4oCm4oCm?=
    13. From: Steven Frank <xxx@panic.com>
    14. Date: Sat, 27 Nov 2010 11:23:55 -0800
    15. To: yyy@panic.com
    16. Message-ID: <n6jx3jjqrwqeynr3n8xsrwfh.1290885835882@email.android.com>
    17. Subject: =?UTF-8?B?UmU6IFNv4oCm4oCm?=
    18. From: Steven Frank <xxx@panic.com>
    19. Date: Sat, 27 Nov 2010 11:23:55 -0800
    20. To: yyy@panic.com
    21. Message-ID: <n6jx3jjqrwqeynr3n8xsrwfh.1290885835882@email.android.com>
    22. Content-Type: multipart/mixed; boundary="----VY5VNDARUXIPOG2OJBORCYRDGF8PDU"
    23. Subject: =?UTF-8?B?UmU6IFNv4oCm4oCm?=
    24. From: Steven Frank <xxx@panic.com>
    25. Date: Sat, 27 Nov 2010 11:23:55 -0800
    26. To: yyy@panic.com
    27. Message-ID: <n6jx3jjqrwqeynr3n8xsrwfh.1290885835882@email.android.com>
    28. Content-Type: multipart/mixed; boundary="----VY5VNDARUXIPOG2OJBORCYRDGF8PDU"
    29. MIME-Version: 1.0
    30.  
    ...followed by the message body...

    6 From lines
    7 Subject lines
    5 Date lines
    4 To lines

    For one email.

    Can anyone else confirm this?

    I am not experiencing the problem in K-9, or any other email application. I prefer the built-in one, though. :(
     
  3. RichieB

    RichieB New Member

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    I have the exact same problem. The message that gets actually sent to the recipient is fine: no duplicate headers. The message copied to the Sent folder has the duplicate headers you describe. I also experience the following issues using the built in Galaxy Tab E-mail client:


    • does not show sent messages sent from another phone/computer in Sent folder
    • no support for subfolders (are shown as name1.name2)
    • no push-mail (max 5 minutes check)
    • random crashes

    Although the split view of folders and messages looks nice, I am not quite satisfied with this E-mail client as my main tool for reading E-mail. I'll try K9 next.
     
  4. panicsteve

    panicsteve Member This Topic's Starter

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    Well, I'm glad to hear it's not just me. But sad to hear it seems to be a legitimate bug.

    Is there any channel to report bugs like this to Samsung?
     
  5. DragonTom

    DragonTom New Member

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    I also just noticed the problem but have to disagree with RichieB. I sent an E-mail from my GMail account to myself at another domain and the message I got had multiple reply-to and other headers in it.
     
  6. RichieB

    RichieB New Member

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    I am using SMTP to postfix. Perhaps postfix is smart enough to fix the headers when it used as a first line MTA.
     
  7. DragonTom

    DragonTom New Member

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    That's possible. I use the default connection to Google Mail to send and receive. Interestingly, when I open the browser and send a message to myself from GMail in the browser it's fine. So, it would appear the problem is most likely in the Tab e-mail app itself. Hopefully, they will find and fix the problem.
     
  8. heywire

    heywire New Member

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    I am also having this issue, except on a samsung epic 4g running the leaked froyo build. Looking at emails I sent before upgrading, they did not have this issue.
     
  9. azibo

    azibo New Member

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    Did you ever get this problem solved?
     
  10. DragonTom

    DragonTom New Member

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    I "solved" it by simply doing all my mail in GMail in the browser directly. I no longer use the built-in e-mail application.
     
  11. panicsteve

    panicsteve Member This Topic's Starter

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    I've since sold the Galaxy Tab.
     
  12. AndrewWilde

    AndrewWilde New Member

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    Old thread, I know, but just started using a Galaxy Mini and am encountering the exact same problem - this thread was the only hit I got after much googling.

    Android v2.3.4 and Mail by Samsung v2.3.4 (I assume they're pegging their version number to the Android release), and there's clearly a bug when mail gets filed to the IMAP 'Sent' folder - Recipient gets a perfectly normal looking email, but multiple header entries appear both up on the server and on PC (Mac OSX in my case) email client.

    Quite happy with the Mail App apart from this, 2 IMAP accounts to keep an eye on my mb and it does the job fine.

    So guess I'll spend a bit more time and see if I can find a decent route to send a bugfix request to Samsung - I'd think they'd want to fix this, doubt it would turn out to be a mammoth task.
     
  13. wlody

    wlody New Member

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    Hi,
    has anybody solved that problem? I've the some issue with Samsung Galaxy +.

    any help appreciated.
     
  14. AndrewWilde

    AndrewWilde New Member

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    Kind of - as others above, by switching to K9 mail :) !

    K9 is slightly more complicated to set up, but is free, full featured, well maintained, and 'cause it's a group community project maintained by dedicated enthusiasts, thankfully no irritating advertising.

    I did submit a bug report to Samsung which finally got through to an 'appropriate' destination:

    "
    From: dear_customer@contactus.samsung.com
    Subject: [ANSWER][ANSWER]Mail by Samsung App bug ?
    Date: 9 January 2012 09:57:31 GMT

    Customer reference number: 2114402367
    Email response ID: 2107067065
    Please quote your customer reference number when contacting Samsung

    Dear Andrew

    Thank you for contacting Samsung and I have pleasure in providing the following assistance.

    We appreciate your feedback on this issue. As it is not a widely reported problem, we have passed this information on to our developers who will attempt to recreate this issue and find a solution to your issue.

    If you require any further assistance, please contact Samsung again and we will be more than happy to help.

    Kind regards

    David
    Online Support Team
    SAMSUNG Customer Support Centre

    Need to contact the Samsung Customer Support Centre?

     

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