Dust under screen...Sprint fixed that!General


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  1. Billkwando

    Billkwando Well-Known Member This Topic's Starter

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    I normally don't have much nice to say about Sprint customer service, but I do this time. I had a little poof of dust under the glass on bottom-left corner of my Intercept screen so, as a goof, I took it to the Sprint store asking if they could fix (and fully expecting them to just look at me funny and tell me "Get out").

    Well...... they said they'd never had to fix that for my phone before, and to come back in an hour. I did, and sure enough, it was fixed! Screen looks like it did when it was new, and nothing is loose, jiggley or rattley. As a matter of fact, the sliding action might be a little tighter/newer feeling. I noticed when he handed it back to me that the case was kinda bowed at the seam at the bottom of the keyboard, but he just pinched it, and it snapped back together, good as new.

    Obviously everyone's sprint store is gonna be different, but at least you know you don't have to be completely terrified. At very least they have service manuals and the proper tools & info needed to fix this phone.
     

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  2. pastafarian

    pastafarian Pâtes avec votre foie Moderator

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    I'm glad you had a good experience. Are you sure it's the same phone?
     
  3. Billkwando

    Billkwando Well-Known Member This Topic's Starter

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    Yeah, the battery indicator is where I left it.

    I'm wondering now if they saw z4root on there and voided my warranty (though it wasn't actually rooted). Would they have to tell me?

    Another indicator that it was actually taken apart was that issue with the case not being completely snapped back together. LOL
     
  4. pastafarian

    pastafarian Pâtes avec votre foie Moderator

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    I'm surprised they would do a screen replacement in store. I've done it to the Moment and it requires removing everything from the phone and heating the screen to loosen the adhesive. It's about as involved a repair as you can do with the phone. Are you sure the part they snapped wasn't the battery cover? The battery level would be the same, refurbs don't come with batteries. It doesn't really matter, as long as you're happy.

    If they saw zroot (and cared) you would know it because they would use it as an excuse not to fix the phone.
     
  5. Billkwando

    Billkwando Well-Known Member This Topic's Starter

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    Nah, it was the bottom seam of the kb for sure (had it in my hand and handed it back to him). I think they just removed everything and cleaned the glass from the inside. I can check the sticker when I get home to be sure, of course. I still have the box.
     
  6. Billkwando

    Billkwando Well-Known Member This Topic's Starter

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    You know what? I think this is a new phone. The "Digital by Qualcomm" sticker is mysteriously back.

    How do I get to the life timer on this thing?

    Edit: They also masterfully buffed out the dings in the "chrome" part where I dropped it.
     
  7. pastafarian

    pastafarian Pâtes avec votre foie Moderator

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    lol!:d
     
  8. Billkwando

    Billkwando Well-Known Member This Topic's Starter

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    arrrrgh lost my post

    I think they only replaced the front part of the phone. ##RTN# > View shows no refurb.
     
  9. one80oneday

    one80oneday Well-Known Member

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    Sprint stores have been awesome to me in the past. I bought my first smartphone which was an HTC Mogul and they replaced that with the HTC Touch Pro for FREE. Then they replaced that with an HTC Touch Pro 2 for FREE. Anytime I've ever had a hardware issue they would fix it with no problems even though I never had insurance...
     

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