Dust under screen?Support


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  1. hdsixhundred

    hdsixhundred Well-Known Member This Topic's Starter

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    Anyone else seen/had this problem? There is a spec of dust along the left side of the screen about 1" up. Its definatly under the glass and annoying as shit. Also the metal on the frame is so dense that it has 3 small and i mean SMALL pits in the metal.... How is this even possible? I use my iPhone as a coaster for the Droid and it sits in my pocket glass out... They are definatly pitted indentions in the metal as you can run your fingernail across them and feel it. Any ideas if I can go into verizon store to get a replacement for the spec under the glass? I bought it online launch day and have only had it since monday. Thanks in advance.
     

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  2. kkwan77

    kkwan77 Well-Known Member

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    That was fast...

    Question - Do you carry the phone in your pocket with a pouch or case? (pocket lint?)
     
  3. Germwise

    Germwise Well-Known Member

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    I would definitely try.

    I bought my ipod touch and had a small speck, said what the hell.


    1 year later its COVERED in dust.

    Better catch it now.
     
  4. hdsixhundred

    hdsixhundred Well-Known Member This Topic's Starter

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    no pouch or case... I would think that the scratches could come from the bottem of my pockets but the gouges in the metal are by the mic area which is always at the top part of my pocket. If that makes sense. I just dont understand how these nics are occuring so easily.
     
  5. cflow

    cflow Member

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    this is the 4th motorola phone i've owned over the years and without fail, all of them had a REALLY nasty dust problem under the screen. the last two motorola phones that i've owned were especially bad (v710 and q9c). i hope to god that it doesn't happen to the droid.... not holding my breath though..
     
  6. Germwise

    Germwise Well-Known Member

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    maybe this is a situation where a case will help. Though it doesn't really seem to need one and it stops it from working with the docks.
     
  7. hdsixhundred

    hdsixhundred Well-Known Member This Topic's Starter

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    well the biggest problem is that the case renders the dock and car mount useless unless you take it OUT of the case every time...big pain in my ass for something that should be standard. The phone is sealed so I am hoping they will swap it it out for me. Probably going to run over there today. I will keep you guys updated.
     
  8. eL777

    eL777 Well-Known Member

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    Ya, I had a black spec under the glass on my first droid that was there from the day I got it. I tried everything to get it out but nothing worked. Finally I called up Verizon and they said I have 30 days to return/exchange/etc. So, if you aren't happy with your phone, get a new one. That's what I did :)
     
  9. DrDroid

    DrDroid Well-Known Member

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    your pocket tends to be full of lint.
     
  10. hagar852

    hagar852 Active Member

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    any updates on this?
     
  11. hdsixhundred

    hdsixhundred Well-Known Member This Topic's Starter

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    I honestly havent had the time to run out and exchange it. Tomorrow i should be going to pickup another. We will see what they say.
     
  12. cfioravanti

    cfioravanti New Member

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    I have a spec under the screen as well about 1 inch up and 1 inch over from the bottom left. I tried to exchange it 2 stores and they told me it was cosmetic and not covered. My main store said I could return it and get another one but it would cost me a $35 restocking fee. I'm going to call the manager of the store on Monday.
     
  13. cfioravanti

    cfioravanti New Member

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    This is not dust from a pocket. I ordered mine on launch day and got it Monday. It was working great but restarted at least 10 times a day. I exchanged it yesterday at the store around 4:00 PM EST. I doubt that any dust could have traveled that far or fast.
     

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