Dust under screenSupport


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  1. writhum

    writhum Well-Known Member This Topic's Starter

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    Hi all,
    My droid is in the 3909 batch, and so far I've had no software problems. However, there are now a few pieces of dust that have found their way under the screen, around the edges. I keep my phone in my pocket, which I make sure I clean out every day. Is this normal, or is it something that I should exchange the phone for? I'm worried that if it's happened within the first week, it will continue to get worse.
    Thanks!
     

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  2. MotoDroidHelpandInfo

    MotoDroidHelpandInfo Well-Known Member

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    I keep it in my pocket and don't have that problem. Although if it's bothering you i recommend you exchange it.
     
  3. writhum

    writhum Well-Known Member This Topic's Starter

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    Thanks, yeah I probably will. Does verizon grief you about getting an exchange, or do they have no right to?
     
  4. jeepguy_1980

    jeepguy_1980 Well-Known Member

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    Must be an ex-storm user.
     
  5. writhum

    writhum Well-Known Member This Topic's Starter

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    Haha nah, but I have heard really bad things about the storm being a dust magnet. I was hoping the droid's casing was sealed a bit better...has anyone else encountered a dust/particle problem?
     
  6. droidpcguru

    droidpcguru Well-Known Member

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    I found a thread on this over at HF.. seems to be a common problem and some have had their Droids replaced over this.
     
  7. writhum

    writhum Well-Known Member This Topic's Starter

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    Thanks for the infos
     
  8. hagar852

    hagar852 Active Member

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    HF?
     
  9. writhum

    writhum Well-Known Member This Topic's Starter

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    I believe he's referring to HowardForums.com, a site with many mobile device forums.
     
  10. writhum

    writhum Well-Known Member This Topic's Starter

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    I exchanged mine for a new one today, unfortunately it was from the early 3909 batch...but so far there's nothing wrong (besides the camera red autofocus). Most importantly, no dust under the screen =)
     
  11. landis73

    landis73 Active Member

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    40/09 here. Don't have the issue.
     
  12. nji911

    nji911 Member

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    I have dust under my screen BAD. I had the phone for 3 days and ide say about 100 specs of dust in the upper left corner. I tried returning it and they told me that this isnt replacable since its cosmetic. Seems like BS since the phone isnt even a week old. If I want to exchange it, I have to pay the $35 restocking fee. What to do, what to do...
     
  13. blazingwolf

    blazingwolf Well-Known Member

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    Go to another store or talk with the manager of the one you went to. Telling you dust under the screen is cosmetic is a bunch of bull. They should exchange it for you.
     
  14. nji911

    nji911 Member

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    Went to three different VZW stores. They all said they couldn't do anything about it...
     
  15. jony317

    jony317 Member

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    thats f'n BS, they should exchange it no ?'s
    i have a spec under my screen too, after only a wk, what the hell is up with moto, i had a razr previously that collected tons of dust & I'm sure i got a new 1 b/c of it, I'm not impressed by the droid so far, I'm in SF where cnet does tehir cell reviews & they said the net was blazing, my droid is not even close to blazing, mediocre@best. how do i find my batch #? O + i cant transfer about 80% of my music b/c its protected content that dbl twist nonsense didnt wk@all 2 fix that problem so now i gotta buy a DRM remover
     
  16. Blackjoker4215

    Blackjoker4215 Member

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    They should replace it with no questions asked. Talk to the manager or call cust. Service and they will take care of you. Don't take crap from them.
     

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