Early Upgrade Not working


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  1. grn4frk

    grn4frk Active Member This Topic's Starter

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    I an eligible for an upgrade 08/11/10 and I'm trying to order the X and it's showing full retail price:mad:? any ideas about what's going on? anyone else having same problem?
     

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  2. Beasnizzle99

    Beasnizzle99 Well-Known Member

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    Same Problem here.....
     
  3. grn4frk

    grn4frk Active Member This Topic's Starter

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    It's really frustrating... I keep refreshing trying to see if they fixed it or not. I'm going to go crazy lol
     
  4. pkrexer

    pkrexer Member

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    Same, got the promo email saying I was eligible for early upgrade... But website showing retail price. *Sigh
     
  5. shotinthenads

    shotinthenads Well-Known Member

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    Same...sucks
     
  6. mancow

    mancow Well-Known Member

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    That's bizarre. Mine showed it wasn't available for an upgrade until 11/11 on a 2 year plan but it went through for $199 then I applied the PRMCD10 code and got -$20 then added $7.99 for overnight for a total of $207.58.
     
  7. teeno

    teeno Well-Known Member

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    maybe it will change tomorrow.. but u guys should just call *611 thats what i did.. and they just changed my upgrade date to today!. and i ordered online.. tell them u saw their promotion but when u try and buy its showing full retail..
     
  8. T66T

    T66T Well-Known Member

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    you need to call customer care to fix this issue
     
  9. grn4frk

    grn4frk Active Member This Topic's Starter

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    I feel bad calling technical support but I've been on hold for 10 minutes to talk to someone lol.
     
  10. POC3442

    POC3442 Well-Known Member

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    How did you do this since it tells me they are closed?
     
  11. ridaz650

    ridaz650 Active Member

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    same here..my annual upgrade is set on 7/15 so hopefully it'll show up later.
     
  12. POC3442

    POC3442 Well-Known Member

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    well finally on hold go option 3 technical support then you lost your phone/stolen and you get put on hold.
     
  13. dahacker

    dahacker Active Member

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    Got my Droid X at a midnight opening. When I called verizon today the said you could not do the 3G early upgrade promotion online.
     
  14. teeno

    teeno Well-Known Member

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    did the *611.

    I was just wondering online cus i wasnt sure if i was gonna be able to get one in store..
    and went to checkout and it said 569.00 so i was like ?!?!!? so i did the *611 hit the "4" and then kept hitting 0000 till i got someone.
     
  15. grn4frk

    grn4frk Active Member This Topic's Starter

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    Just called... we have to wait 8 more minutes aka 2am EST..then they order it on the phone ONLY. repeat: early 2010 upgrades can NOT be processed online at this time. call 1-800-922-0204 after 2am and they can order it for you with the discount. You must call and select the technical support option to get to a real person.
     
  16. Jake43

    Jake43 Well-Known Member

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    Your problem is that your contract must end by 2010. Not be able to upgrade. Check your contract end dates people.
     
  17. POC3442

    POC3442 Well-Known Member

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    Where do I find this on the verizon website?
     
  18. Jake43

    Jake43 Well-Known Member

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    From the main My Verizon Page, click Phone Details, and right above the Upgrade Now button is your end date.
     
  19. POC3442

    POC3442 Well-Known Member

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    Grr contract end date 12/24/10 but the lady at emergency technical support said no one there has ever heard of it even her manager!
     
  20. Jake43

    Jake43 Well-Known Member

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    Call CS in the morning. They will still have phones then. you are eligible for the Droid X though, so don't worry.
     
  21. POC3442

    POC3442 Well-Known Member

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    Just makes me a sad panda! :(
     
  22. grn4frk

    grn4frk Active Member This Topic's Starter

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    Not true. My annual upgrade is 8/11 and I just ordered it on the phone. You have to wait for the mail in rebate (dumb?) but I got it for $349.56. $300 for phone, $15 overnight shipping and $20 aka $15 black gloss case * get 25% off thru work on accessories* plus tax.

    Will be delievered Friday.
    SO EXCITED.
     
  23. POC3442

    POC3442 Well-Known Member

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    Shanise: Hello. Thank you for visiting our chat service. May I help you with your order today?
    You: My contract ends 12/24/10 and the droid x is supose to be able to get that phone for 199.99 w/2yr contract if your contract ends before 12/31/10
    You: it won't let me get it for 199.99 just the normal retail price
    Shanise: Are you upgrading the main line?
    You: upgrading my line
    You: which is not the main line
    You: but the contract on my line is up before 12/31/10
    You: which should qualify me for the Droid X upgrade for 199.99 but the website dosn't seem to recognize it
    Shanise: That is for the main lines on an account.
    Shanise: that is why it is not there.
    Shanise: you can call *611 and get customer care.
    You: that dosn't make any sense
    Shanise: To see if they can do anything about that for you at this time so you can get that phone. But that offer is for the main lines
    Shanise: I understand.
    Shanise: I wish they did not set it like that.
    You: why would it only allow upgrade for the main line?
    Shanise: But that is the only way it says it can get it here.
    Shanise: I am not sure.
    Shanise: I did not make the offer.
    Shanise: But that is just how they set it up.
    You: haha I know
    Shanise: So again the best thing I can recommend is to call in.
    You: so is there any point in calling CS tommorow?
    You: ok
    Shanise: So customer care can see if they can make the contract up now
    Shanise: And if they can change it so you can order.
    You: ok thanks
    Shanise: Sure. Is there anything else I can do for you?
    You: Send me a Droid X for free? :)
    Shanise: I cannot do that.
    Shanise: The phones are as is.
    You: Well had to try
    You: Have a great night



    This all sound right to you?
     
  24. grn4frk

    grn4frk Active Member This Topic's Starter

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    Annual upgrades are SADLY for the main line only. it sucks..but oh well.
     
  25. POC3442

    POC3442 Well-Known Member

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    So she's correct that if your not the main line you can not get the upgrade even if your contract ends before 12/31/10?
     

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