I currently have an Eris that I got back in December of '09. I was told I would be able to get a partial discount (new customer's price) on a new phone this coming December since it'd be a year. However, since my mom got a new phone last week (her's literally broke), the contract was renewed. Now when I look at my account online, it says I'm not eligible for an upgrade for two years. And the other day, I was talking to the guys at a local Verizon kiosk and they said the same thing. Did I just forfeit my half upgrade? It's getting harder to resist the urge to throw my phone at the wall. I was really looking forward to getting a new one. Thanks to anyone who can help!