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Email doesnt auto sync since update to JellybeanSupport

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  1. KeefG76

    KeefG76 New Member

    Hi all,

    Hope someone can help as this problem is driving me insane!

    Since my new S3 was updated to Jellybean on Sunday night, it now doesnt auto sync my email anymore, it was working fine before the update.

    I have a Sky email account and now no longer receive emails unless I manually check for them which is very annoying as I receive a lot of emails that are time critical and remembering to check it all the time whilst at work is difficult.

    In my 'added accounts/settings' Sync Email is ticked and the sync schedule is set to default, peak schedule is 15 mins and off peak schedule is 15 mins, while roaming is set to use above settings.

    I've tried removing the account and adding it again with no joy.

    Any help?


  2. markyboy81

    markyboy81 Well-Known Member

    I'm also facing this issue with yahoo mail, anybody have a fix?
  3. KeefG76

    KeefG76 New Member

    1 thing i've just noticed whilst messing with my phone, in 'settings/email', it shows my account name and underneath it states 'sync disabled' but i have no idea how to enable it as none of the options work.

    any ideas?
  4. KeefG76

    KeefG76 New Member

    I just fixed it!!!!

    I noticed sync was disabled for everything, even after removing & re-adding the account. I must have turned sync off in the quick settings bar when turning bluetooth on or off as the button is right next to it....turned sync on and everything is working fine!

    all sorted now :)
    tangoCharly likes this.
  5. markyboy81

    markyboy81 Well-Known Member

    Great news! Then only problem is, sync was disabled on mine before and it still auto synced. Plus my exchange email is still syncing normally with it off. I didn't want sync on as I thought it would drain the battery with all the other accounts syncing all the time
  6. Reveille

    Reveille Active Member

    Thank you,
    I had same problem and fix worked for me too. Upgrading obviously is turning off sync by default.
  7. saminthecity

    saminthecity New Member

    Hi guys,

    Sorry to be thick. I'm having the same problems with my email since the upgrade. I notice you've all had success by turning sync on but i can't find where you do this? Can someone let me know how you do this please? Thanks in advance!
  8. smallwonder

    smallwonder New Member

    I am also thick and I can't find how to turn the sync-disabled icon back to green/on. Can someone please point me in the right direction.

    Thank you
  9. Craig100

    Craig100 New Member

    I'm suffering the same issue with general sync disabled everywhere. Other forums point to the Jelly Bean upgrade removing the "Sync" control from the Touch Wizard (at the top of the screen), so if it was disabled when the upgrade occurred you now can't switch it back on. Mine was disabled to prevent roaming charges while abroad. Now I can't switch sync back on. Does anyone have any advice to get it switched on again? This is a major mess up by the Android devs it seems.
  10. chrisbob

    chrisbob New Member

    Try hitting your pull down menu then scrolling all the way to the right.
  11. Tyz

    Tyz New Member

    My new Galaxy S3 (early Feb 2013) came with Android 4.1.1 installed by Verizon at time of purchase. It automatically synced my Hotmail account just fine for the first 2-3 weeks, but has now stopped automatically syncing. I had made no changes to anything affecting sync and have since tried different sync settings in a failed attempt to correct the problem.

    At the home screen Menu > Settings > Email I found my Hotmail account indicating "Sync disabled" (and the sync icon is gray). Based on previous posts here I went to the Quick Settings Bar in the Notifications screen (touch and swipe down the narrow status bar at very top of the screen to reveal the Notifications screen - on my phone the Quick Settings Bar is the row of gray or green controls at the top of the Notifications screen) and scrolled to the far right to find that the Sync control was set to Off (not green). I toggled it to On (green) and confirmed that now in home screen Menu > Settings > Email my email account showed Sync enabled (and the sync icon is green). But the email account is still not automatically syncing, even though at the top of the Email app screen (list of emails in Inbox) it shows "Last Updated mm/dd/yyy hh:mm AM/PM" as the current time (as if it were in fact syncing automatically). Manual sync does work (I have waited about 24 hours and over many incoming e-mails before doing a manual sync to be sure the auto sync is not working).

    I notice that in the Email app's Menu > Settings > Click on account name > Scroll to very bottom, and the Sync Email entry is gray and with a pale green tick, implying that sync is only partially enabled. I checked that automatic sync is enabled in Email app's Menu > Settings > Sync Schedule for all times and while roaming. I also did a Restart of the phone, just to be sure. So what explains the gray/pale green "Sync Email" entry and what explains automatic sync not working?
  12. Grexnix

    Grexnix New Member

    I don't know if it the same with other devices but on my tablet I had this sync problem and to fix it I had to go into Settings, then Data Usage, and then select the menu icon (top right of the screen on my Ampe A78 tablet), and then select Auto-Sync Data. Took forever to find that though.
    MasterCylinder likes this.
  13. tsobza

    tsobza New Member

    Go to your e-mail app,i.e. Gmail, push the options button, go to settings, tap your e-mail address, and you'll see sync there.. Then go to your other apps you want synced and do the same..
  14. stbiggles

    stbiggles Active Member

    I've done all of these, notification bar, individual email accounts and data usage settings and still don't get auto sync of my email. This upgrade sucks!
  15. KROPT

    KROPT New Member

    Android Jellybean (4.1+) has a little icon at the end of the top tool-bar (same tool-bar that's accessible by swiping from the top, and contains the 'Wifi', 'Bluetooth', 'Airplane Mode' etc.). The last icon is for 'sync'; tapping on that enables the sync across all accounts. RIDICULOUS how much time it took me to find it!
  16. funkylogik

    funkylogik share the love peeps ;) VIP Member

    You can edit those toggles in Settings, Display, Notification Panel mate :thumbup:
  17. MasterCylinder

    MasterCylinder Well-Known Member

    But I'm not sure what is meant by "syncing" here. There seems to be different uses of the word "sync." Email sync is different that contact syncing. The Settings>Account accounts sync many things other than email. Also, this toggle configures the option that Grexnix points out below.

    Not on my American Verizon phone with Jelly Bean 4.1.2

    I just noticed that this is enabled and disabled through the Notification Panel Sync toggle.

    Other uses of the word "sync" and how to configure them are being explored in this thread: http://androidforums.com/samsung-galaxy-s3/722108-settings-accounts-sync.html
    funkylogik likes this.
  18. funkylogik

    funkylogik share the love peeps ;) VIP Member

    I think "sync" if refering to of the notification area toggle applies to apps
  19. MasterCylinder

    MasterCylinder Well-Known Member


    Are you saying that is for "updating" apps? Backing up app data? Activating "sync" in apps like email? Which apps? S Memo has a sync function but that's for backing up data. The stock calendar has a sync function but I don't know what it's doing.

    PS - Your boy Andy Murray has a bit of a wrenched back. I'm wondering if he's going to skip Roland Garros and try to heal up for Wimbledon, since he doesn't think he's got much of a chance in Paris.
  20. funkylogik

    funkylogik share the love peeps ;) VIP Member

    Lol he's not my boy. I dont like the posh twat ;) :)
    Not sure what i meant now tbh mate lol :beer:
    Think i meant, if its toggled off, apps are disconnected from using the modem at all (in the background) :)
  21. Tyz

    Tyz New Member

    None of the suggestions in this thread worked for my problem (described above on 25feb2013). What did work was to create the account using the manual method rather than the automatic method offered for Hotmail. Not only does it now continue to sync (before it stopped syncing after about 2 weeks), but now I can see all e-mail folders and I can control syncing of contacts and calendar. Happy now. Thanks.

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