Email Inbox indicates (-1) unreadSupport


Last Updated:

  1. Craw316

    Craw316 New Member This Topic's Starter

    Joined:
    May 4, 2011
    Messages:
    4
    Likes Received:
    0
    After upgrade to 2.2, my Fascinate synced with my gmail account and reads the following on the top left corner:

    Inbox (-1)

    I believe that means I have negative one emails unread? How is that possible?

    Please advise.
     

    Advertisement
  2. Leonard1818

    Leonard1818 Well-Known Member

    Joined:
    Oct 13, 2010
    Messages:
    301
    Likes Received:
    23
    Have you recently divided by zero?
     
  3. Leonard1818

    Leonard1818 Well-Known Member

    Joined:
    Oct 13, 2010
    Messages:
    301
    Likes Received:
    23
    In all seriousness, what does it look like if you log into Gmail from your computer? What if you remove and re-add your Gmail account to your phone or go in and manually disable the email sync then re-enable it and tell it to sync?
     
    Craw316 likes this.
  4. Craw316

    Craw316 New Member This Topic's Starter

    Joined:
    May 4, 2011
    Messages:
    4
    Likes Received:
    0
    If I log into Gmail from my computer, the unread messages are correctly calculated. I also manually disabled the email sync and re-enabled it, but no change. I will remove and re-add Gmail as my next step. Thank you for the reply.

    Actually, if I use the actual Gmail app on the phone, it has the correct number of unread messages, however, it's the stock email that's getting it wrong, however, I like that app better. Go figure.
     
  5. Craw316

    Craw316 New Member This Topic's Starter

    Joined:
    May 4, 2011
    Messages:
    4
    Likes Received:
    0
    Solved! I couldn't delete the gmail account in my phone (said other programs utilized it and i would have to format the phone to delete the account). However, I went to applications --> manage applications --> email and cleared data and cache. I reset the account and all is good. It now knows how to count "unread" messages again. Thanks.
     
  6. Leonard1818

    Leonard1818 Well-Known Member

    Joined:
    Oct 13, 2010
    Messages:
    301
    Likes Received:
    23
    Good troubleshooting!
     

Share This Page

Loading...