email not coming in after DI has been sleeping for a whileSupport


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  1. greenrolaids

    greenrolaids Well-Known Member This Topic's Starter

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    I was testing my phone and found that if i JUST set it to sleep it will notify me of new emails.

    But i waited until it was asleep for over 25 min and i sent 2 emails from 2 different email accounts and neither one showed up on my phone until i unlocked it and hit airplane mode and then unchecked airplane mode.

    i have the mobile data set to always on.

    I do have only 1 bar at -99 signal strength.

    but if i turn on and off airplane mode the emails come right in after a prolonged sleep.

    i'm going to see if i can reproduce this issue.
     

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  2. greenrolaids

    greenrolaids Well-Known Member This Topic's Starter

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    hmm..

    so far, my phone has been sleeping for over 40 min, and no problems with my phone getting emails.

    I did turn on and off the "always on mobile data" connection an hour ago.. placibo effect? Can someone send me 25 DI's so i can adequately test this ? ;)
     
  3. howarmat

    howarmat Well-Known Member

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    the "always on mobile data" has to be enabled otherwise you will get delays until the device "wakes" up
     
  4. greenrolaids

    greenrolaids Well-Known Member This Topic's Starter

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    yeah, i had the "always on mobile data" on when i first noticed this problem.

    i just tested it again.

    My phone was sleeping for about 40 min and no problems getting email alerts while it was sleeping.

    I cant seem to replicate my original problem.. and that, for the most part is a good thing.
     
  5. howarmat

    howarmat Well-Known Member

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    haha indeed it is good if its not doing it again. good luck and hope it stays fixed
     
  6. greenrolaids

    greenrolaids Well-Known Member This Topic's Starter

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    im guessing you typed this with your incredible.

    I home it stays fixed too.

    thx
     
  7. phositadc

    phositadc Well-Known Member

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    Were you on Wifi? I had the problem with Wifi, and I needed to set the Wifi sleep policy to "never."
     
  8. greenrolaids

    greenrolaids Well-Known Member This Topic's Starter

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    nope, wifi was turned off.

    i had it plugged into the wall charging.
     
  9. JohnnyT

    JohnnyT Well-Known Member

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    I am having the same problem when the phone is in sleep mode. I have the mobile data set to always on the auto sync checked, and the wi-fi sleep policy set to never. It is really bothering me. I have not been able to get email until I wake the phone up. It is particularly bad since my Google Voice text messages don't come in either. I even have it forwards messages to my email as a fail safe. That hasn't helped. Somebody please help me.
     
  10. Jabul

    Jabul Member

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    same problem with me too. I've had this problem since I got the phone the first week they came out. I made a similar thread asking for help but no one responded. Maybe this is a rare problem. Really pisses me off though.
     

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