Email - Not ConnectedSupport


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  1. t1melady

    t1melady Member This Topic's Starter

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    Hi to all in the world of the Android :p

    As you can see from the title of this thread, I am having problems connecting to my email. My phone is unable to connect to either Gmail or any other email via the phone. I am also unable to connect to the market place.
    Have compared setting with my OH phone and found no differences.
    I have not changed my gmail from googlemail to gmail (no changes on email settings - emails are both set up for POP, etc). Email was working up until a week ago.
    Can still connect to the internet and view facebook, YouTube, etc.
    Anyone know what is wrong and how to sort out this problem?

    Many thanks
    T1melady :D
     

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  2. XplosiV

    XplosiV Master X is Watching You VIP Member

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    At first guess, check background data is enabled.

    Settings>accounts & sync

    How is it that your trying to access your email, through wifi or 3g?
     
  3. nailz

    nailz Active Member

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    can you still access your gmail through your computer? are you an XP user? nasty new virus stealing info and passwords doing the rounds...
     
  4. t1melady

    t1melady Member This Topic's Starter

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    Syncing is turned on.
    Tried both 3G and Wifi.

    Yep I can access gmail via my PC.
    Cheers for the virus warning.

    Oh the joy of Galaxy Portal :rolleyes:
     
  5. XplosiV

    XplosiV Master X is Watching You VIP Member

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    Might be an idea to try different ports for the email accounts. In some cases you use SSL but you don't use the SSL default port number.

    Look here for gmail account settings
    mail.google.com/support/bin/answer.py?hl=en&answer=13287
     
  6. t1melady

    t1melady Member This Topic's Starter

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    Cheers for your reply. How do I change the setting on the phone. Can't find anyway to access the background setting for the email accounts on the phone :mad:
     
  7. XplosiV

    XplosiV Master X is Watching You VIP Member

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    Background data is under settings > accounts & sync
     
  8. t1melady

    t1melady Member This Topic's Starter

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    Sorry no joy with that root - will show what accounts I have but will not allow me to see any settings other than to show if I sync'ng or not :confused:
     
  9. XplosiV

    XplosiV Master X is Watching You VIP Member

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    This is what you should be looking at (roughly)

    [​IMG]

    Top of the pic, note Backgroiund data is ticked - thats the part your looking for. (its the same in android 1.5 and 2.1 so i assume also in 1.6 and 2.0 also.)

    credit to picture owner (found on google)
     
  10. t1melady

    t1melady Member This Topic's Starter

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    Yep that is how the screen looks on my mobile

    So how do I apply the gmail client settings? :confused:

    Or am I misunderstanding what I'm ment to do? :p
    Cheers
    T-lady :rolleyes:
     
  11. XplosiV

    XplosiV Master X is Watching You VIP Member

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    You cant change gmail settings once you have put the account on the phone, you need to delete it from the phone and re-enter it. Or you could try adding the same account twice, but i just tried that and it just used existing settings.

    If you were to delete and re-enter the account, use above settings info for reference, and you should be ok, i hope. Look for Manual settings. If you dont get the option then im out of ideas im afraid.
     
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  12. t1melady

    t1melady Member This Topic's Starter

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    All fixed!!!

    Simple really *D'oh!*

    Fix used - turn off phone - take out sim card - put sim card back in to phone - turn on phone - reset date and time (in settings menu) - access gmail - email now downloading

    Many thanks to everyone who puzzled over this problem and suggested remindes
    Kx
     
  13. XplosiV

    XplosiV Master X is Watching You VIP Member

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    Glad its sorted :D
     
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