I have 2 email accounts on my phone. One is a hotmail account and the other is set up in Microsoft Outlook account. The problem seems to be occurring with the Microsoft Outlook account. Recently I changed the password for this account online, and I got the message saying it could not connect with the server. So I removed the Microsoft Outlook account and restarted the email setup using the new password. However, every time I try to start this it says "username or password incorrect". I know my password and username is correct because when I do the same thing by signing in my email account on my phone via web, I sign in fine, there's no problem. The problem is with the email accounts on the phone itself. Does anyone know how to sort this out without having to restore factory settings?