EmailSupport


  1. FXR1340

    FXR1340 Member

    Since taking a recent update I dont seem to be receiving emails to my phone. Is anyone else experiencing similar issues?

    Can an email update be removed? If so, how is it removed?

    Thanks:)

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  2. Josh-SonyXperia

    Josh-SonyXperia Well-Known Member

    If you are not receiving email I would suggest to remove the email account from the phone and the re-add it again. One question, are you able to send email via that account?
  3. FXR1340

    FXR1340 Member

    Thanks. I took your advice and now I receive my emails:)

    Unfortunately I now appear to have a different problem.

    My account is not retaining any email I open in my Inbox. Once opened they disappear. Can this be corrected?

    Grateful for any help.
  4. Josh-SonyXperia

    Josh-SonyXperia Well-Known Member

    Just to confirm, open that Email address on a PC to see if your emails are there or they have really been deleted.
  5. FXR1340

    FXR1340 Member

    Yes, the emails remain in my Outlook account on my laptop but not on my phone.:(
  6. Josh-SonyXperia

    Josh-SonyXperia Well-Known Member

    This might be a setting of the account itself, go to the settings of the account on the computerand review the POP3/IMAP4 settings. Try this or re-add the account on the phone.
  7. FXR1340

    FXR1340 Member

    Panik over. I hadnt ticked the "leave a copy on the server" box:eek:

    Thanks for your help.
  8. Josh-SonyXperia

    Josh-SonyXperia Well-Known Member

    Glad to know you did solve the problem :)
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