Before I post, I just want to say I'm sorry if this problem has already been raised is posted elsewhere ... if it is please feel free to direct me to the right place! So last night I tried to update my S3 via Kies (I'm a Mac OS X user), and during the upgrade there was an issue and said my phone needed emergency firmware recovery and I got a pop up box with a message to say use the code below, however a code wasn't supplied. I thought I'd try my luck and and try emergency recovery anyway, but my phone didn't come up in the list of devices that needed emergency recovery. I tried a few times/uninstalled/rebooted computer etc but with no luck. This morning I phoned up Samsung Tech support (extremely unhelpful) and told me I had to go to my local service centre to get my phone 'reflashed', so I went. I get there and they said they couldn't do anything and that my phone needed to be sent away for repair. I then phoned up Samsung again, by this time extremely irate, and they just said they will send me out a jiffy bag and all I have to do is wait ... On my way home I went to the Geek Squad @ Carphone Warehouse in the hope they might be able to do something. They tried to emergency recover my firmware from their computer but no luck and then got up the Odin Download screen (pressed vol down, home and power buttons) and said to wait, but to be honest he didn't have a clue and admitted that. I asked if he'd had any other issues like this with the S3 and he said none ... he said to wait and if I had no luck I to go back and get it sent away. I came home and searched around the net for ages to do with everything related but couldn't find any real help so this is my last resort - I'm hoping I can sort this out before I have to send it away. I've tried to root my phone but again no luck. Would be really grateful for any help/support/advice. Thanks guys.