Epic 4G Glass Problem, coming loose?Support


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  1. Blitzpwnage

    Blitzpwnage Well-Known Member This Topic's Starter

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    I am having problems with my bevel on my Epic. When I tap the screen it feels as if it is hitting something below it, and when I push down on the glass the slightest bit it actually goes down a little bit where you can see it move, I might be nit picking or not maybe it is supposed to do this. The corners dont just the middle and the side. Anyone else have this problem?

    Also when I tap on the bottom left corner it does sound like the screen, or glass is hitting the case that is holding it. It does not do this on the right side. Is this an issue and what merit's exchanging it?
     

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  2. Kelmar

    Kelmar Done by choice VIP Member

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    No problem with mine.

    Yes, get it exchanged!!!
     
  3. Blitzpwnage

    Blitzpwnage Well-Known Member This Topic's Starter

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    Alright, im not nit picking then? Can I go to my sprint store and get it exchanged for free? I bought it from a radioshack. Also if I try and show them the problem will they believe me do you think. some people just say you are nit picking, but we are the first units out and they will have problems.
     
  4. Kelmar

    Kelmar Done by choice VIP Member

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    If you bought it at Radio Shack you'll have to get it exchanged at RS.

    They are all usually pretty good about that stuff. They should do it without question once you show them the problem.
     
  5. Blitzpwnage

    Blitzpwnage Well-Known Member This Topic's Starter

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    Taking it back to Radioshack tomorrow morning, they have one left and hopefully they dont sell it tonight, but you can tell there is a problem so no issue there and the guy on the phone was awesome about it.
     
  6. iBleedBlackNgold

    iBleedBlackNgold Well-Known Member

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    i thought i had something loose on epic#1 but realized it was actually only seeming that way & had play due to the slider .. once keyboard was out all was solid and didnt seem loose
     
  7. Blitzpwnage

    Blitzpwnage Well-Known Member This Topic's Starter

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    That might actually be my problem too. On the right side the slider part is actually lifted a little bit. But when mine is closed and I tap it with my finger it still makes like a clicking noise like it is hitting something, can you test this please?
     
  8. b3nj4m1n

    b3nj4m1n Member

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    The top left corner of my screen is loose. The bezel around the screen is just slightly higher all the way around except towards that corner the screen is slightly higher... =/
     
  9. Othan1

    Othan1 Well-Known Member

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    Forget about nit picking. You paid hundreds of dollars for a premium device. You should be happy with it regardless how tiny the flaw.
     
  10. Blitzpwnage

    Blitzpwnage Well-Known Member This Topic's Starter

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    I know, and thank you, I took it back to Radioshack and love my New Epic. There is something different about it. I dont really know. But the guys at Radioshack were awesome about it. The guy that helped me was a huge Palm Pre owner and he said he had to exchange his Pre like 10 times :p .
     
  11. mrvirginia

    mrvirginia Well-Known Member

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    yup got mine today and the top piece wiggles up and down a little bit whether the phone is open or closed. will be sending back to amazon for an exchange because this is extremely annoying and i paid $500 for mine unlike some of you guys that got an upgrade lol. i have to be happy or i won't keep it.
     
  12. Pitbull329

    Pitbull329 Well-Known Member

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    I just got mine exchanged at radioshack as well. Showed the guy my issue, and he tried it out for a bit. Showed him how the glass was lifted (leveled with the bezel, while the other corners had the bezel showing all around) from the bottom left corner, giving me a hard time with the menu button.

    I agree with you on how theres something different about it! LOL!! The four buttons on the bottom are working perfect!! It just feels different :D
     
  13. rldev

    rldev Well-Known Member

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    I have this problem, but in my case I don't know if it is flex in the housing or the screen. My screen makes no noise or flex with the keyboard slid out. When the keyboard is in, the left side of the phone is creaky. Left side of screen is level with the bezel. This is my third one. I think I will wait till the end of the month before trying to exchange it. It really is a pain in the ass. Sprint needed this like a hole in the head.
     
  14. MykeSorrel

    MykeSorrel Member

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    Lol, i too now have this problem smh will be checking out sprint tomorrow smh. Epic numero 4.
     
  15. dbpaddler

    dbpaddler Well-Known Member

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    I get a slight hollow tap on the left side on mine. It comes and goes. I ended up cracking the gorilla glass and my replacement arrives today so we'll see if the replacement has the issue too.
     
  16. MykeSorrel

    MykeSorrel Member

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    Yea, that's the part irritating me last night the creaking was horrible, now its not bad, i'm still going to go to the store.
     
  17. rsage

    rsage Active Member

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    Hmmm never noticed this problem until I stumbled across this thread, thanks alot!

    Yeah I have some lifting on the lower left side, and the glass will press downward at that point if I try. The glass is higher than the bevel there, where everywhere else it's lower than the bevel.

    If this is a static condition, i.e. if it won't get worse, I'm not too worried about it. If it's going to eventually start separating, that's another matter. Does anyone have any experience with this condition deteriorating over time?

    Has anyone tried exchanging an Epic at Best Buy because of this problem?
     
  18. mindpetrol

    mindpetrol New Member

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    How much did the replacement glass cost?
     
  19. dbpaddler

    dbpaddler Well-Known Member

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    I cracked my screen, so $100 via insurance.
     
  20. rsage

    rsage Active Member

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    Anyone with the raised-glass-on-the-left-side problem notice it getting worse or actually coming loose/separating from the phone? I have three days left to exchange...
     
  21. Patrickogiado

    Patrickogiado New Member

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    Has anyone ever tried talking to sprint about it? I just got home... the rep there said he felt it but they couldnt replace it.. WTF? does that mean... You notice the problem with the screen but you cant fix it...
     

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