Epic hardware keyboard input problemSupport


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  1. duran87a

    duran87a Member This Topic's Starter

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    I currently have an issue with the epic....its not the battery issue or gps but the keyboard input. Sometimes at sporadic times (not everytime)when I type a random letter or character I have to press a button two times to replicate the character or space and I'm a fast keyboard typer and its been bothering me lately and I'm wondering if anyone else has those issues? I already have went to sprint and had them exchanged the phone and the new phone still to no avail does the same thing. I thought it was Advanced task killer that may have caused my phone to be acting weird but I hard reset the phone and still no avail. Maybe its just a bad keyboard? both times? the phone is an august build and battery is also an august build. I'm at work right now and plan to hit the sprint repair store near home. I just want to know if anyone else has this issue? So I dont want to look like an idiot to the tech.
     

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  2. iBleedBlackNgold

    iBleedBlackNgold Well-Known Member

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    happens to me all the time .. i started threads on it here & other sites but no1 seems to care lol. i too had sprint swap out the phone only to have it again happen. i have zero market apps installed n am 100% stock .. sux because i too am a fast typer and the main reason i waited on this phone is the keyboard. it reminds me of the on screen keyboard issue evo has where using reg keyboard u have to type super slow for all inputs to register. i too am going to make a visit to sprint. when it first occurred 1 day after purchase i returned to b.b kid that helped me was feeding me lines of shit n telling me i am using it wrong n thats how it is .. i wanted to knock him out so bad lol. went across the street to sprint & the tech seen the issue.
     
  3. duran87a

    duran87a Member This Topic's Starter

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    any body else having this issue? Is this a recurring problem with some epics? or is it just me?
     
  4. princealyy

    princealyy Well-Known Member

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    add one more to the list, I just registered on this site to complain about this one... I have been a HUGE fan of a keyboard... swype is good for texting and one word replys, but anyone writing an email NEEDS a keyboard...

    I have to agree this keyboard misses letters.... and that is frustrating for me... this is a business phone and to have this problem is just annoying...

    I would not leave my treo 755P because of the keyboard.... and this is making me want to got back to my blackberry.
     
  5. randypower

    randypower New Member

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    Add me to the list. I waited a long tim for this phone and even switched carriers for it, only to dscover the inexcusable mistake on Samsung's part. Incidentally, I am typing this on the epic and not bothering to correct dropped letters.

    I. Went back the store and the kind gentleman told me that's pretty much what to expect. Other demo units in the store exhibit the same issue.

    I have yet to get aresponse from @SamsungSSupport on twitter.

    I have yet to get a response to eail support on samsung.com. (that was supposed to be "email" there, but the keyboard dropped the "m".)

    Samsung has 2 weeks to fix it or they wll get to restock and keep mine.
     
  6. princealyy

    princealyy Well-Known Member

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    I guess this is really not getting a lot of follow up since most people dont care.... which is interesting since I feel like the main selling point on this phone over the evo was the keyboard?? maybe i was wrong...

    either way... i am going to keep the phone until something else comes out seems like this is a common problem... i am sure this is a software related problem, but it wont get fixed (since samsung isnt going to get a lot of grief for this since people love SWYPE)
     
  7. iBleedBlackNgold

    iBleedBlackNgold Well-Known Member

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    I agree 100%
     
  8. dbpaddler

    dbpaddler Well-Known Member

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    No missed letters for me, and I'm on my 2nd epic. I've actually had zero hardware issues with either of them. I use the harware keyboard all the time.
     
  9. iBleedBlackNgold

    iBleedBlackNgold Well-Known Member

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    lol how u spelled hardware the 2nd time is how I would of with my epic keyboard with the issue. along with a few other letters missed id have to go back and edit
     
  10. zx3vzx

    zx3vzx New Member

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    I have the same problem. It annoys the $hit out of me. My EVO drops the letters " t & y". Likewise, its not always, but usually when I start a word off with one of those 2 letters. I have ocd over it, so a majority of the time I go back and fix it even if the spell check/word prediction doesn't spell correctly. Lol
     
  11. dbpaddler

    dbpaddler Well-Known Member

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    That was on my epic but that was me not looking at the keyboard while sitting at a red light and about 30 seconds of a green one :)
     
  12. Exxodium

    Exxodium New Member

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    I just registered here (normally frequent XDA Developers, more on that in a sec), to chip in to this. I just switched from AT&T and got an Epic, and it too has the keyboard problem. I intend on hanging on to the Epic until the end of the 30 day grace period, in the case that a fix comes up in that time.

    It's really annoying, because it's completely random and even firmly pressing the keys/slowing my typing speed does nothing. I seem to remember this also being an issue on the Impression on AT&T, but that was caused by fast typing.

    I've flashed every ROM under the sun to my Epic in hopes of getting the problem out. Didn't work.

    And since dbpaddler doesn't seem to have an issue with his Epic, I'm guessing it might be a good idea to try getting a replacement?
     
  13. dbpaddler

    dbpaddler Well-Known Member

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    I'll keep looking to see if it happens. Maybe I'm just so used to self correcting as I go that I miss it.
     
  14. iBleedBlackNgold

    iBleedBlackNgold Well-Known Member

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    its happened on all 5 epics ive owned. a couple of them it want so bad .. annoying either way. alot of ppl use swype instead so don't even care or notice
     
  15. badankles

    badankles Well-Known Member

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    for fast typers, i can only think of two possible things:

    1) the device keyboard options are not able to keep up with you. try disabling all these options or one at a time: auto-replace, auto-cap and auto-punctuate.

    2) the keyboard itself is not able to keep up with you. try an onscreen keyboard that is made for multi-touch like smart keyboard pro.
     
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  16. iBleedBlackNgold

    iBleedBlackNgold Well-Known Member

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    tried the first & hell no to the 2nd .. i would of kept the evo lol .. when its preferred i use swype but there are times when hardware keyboard is a must & its not that it cant keep up .. it does not register .. appreciate the input tho .. ehh is what it is for now & since ppl either deny it happening to them or it really dont im wondering if it will ever get addressed
     
  17. dbpaddler

    dbpaddler Well-Known Member

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    Ok. I'm on board with this issue now. I type about 70-80wpm on a computer, and I tend to fly on the epic fairly well. I think I'm just conditioned to correct as I go because now that I'm looking for it, I see it.
     
  18. GUARDiAN921

    GUARDiAN921 Member

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    Been having this issue as well. Sometimes it can be a hit-and-miss to where there'll be days where I'd type perfectly, but that was a rare occasion. Other than that I would constantly miss letters no matter the pace I was typing.

    By no means do I intend to hijack this thread, but I was wondering if I could get a replacement or at least a fix on the keyboard if I had it looked at by a local Sprint Store with a Repair Center even if I'm outside of my 30 day grace period?
     
  19. iBleedBlackNgold

    iBleedBlackNgold Well-Known Member

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    go for it .. I'm on epic #5 because of it and all had this issue at a very noticable level .. I tipped engadget on the issue as did a few others ... maybe they will bring attention to the issue ... one thing is some apps the issue isn't so bad for me ... unless I'm just assuming but stock memo app, search bar , hndcent sms(just dl last night) don't skip as frequent ... stock sms, browser, email are horrid
     
  20. Android XTC

    Android XTC Banned

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    Well if you have had 5 different phones with the exact same issue when are you going to realize this is an engineering glitch with the product and not really a bad phone??? Get a different brand phone if it bothers you.
     
  21. iBleedBlackNgold

    iBleedBlackNgold Well-Known Member

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    well jerkoff, I've started numerous threads on different forums to see how many people have the issue and quite a few more then not claim it doesn't happen to them. minus this issue the phone is amazing so why wouldn't I keep trying till I would maybe find one that don't have the issue ?
     
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  22. dmoseder

    dmoseder Member

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    I have this problem as well.. just bought my epic last week.. noticed right away keys dont register, you dont always have to be typing super fast, but too slow it won't happen... friggin annoying.
     
  23. omgitsspooky

    omgitsspooky Well-Known Member

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    same here, Samsung needs to step up their game and fix this along with many other glitches!!!
     
  24. dbpaddler

    dbpaddler Well-Known Member

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    many? If there were many, people wouldn't keep buying the phone and you probably wouldn't be keeping it.
     
  25. omgitsspooky

    omgitsspooky Well-Known Member

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    that explains some people exchanging their phones a few times.
     

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