Epic Seems to lose power but....Support


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  1. Urobouros

    Urobouros New Member This Topic's Starter

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    I just bought my phone a couple of weeks ago and during the last couple of days my phone will simply go black and nothing except pulling the battery and resetting will make it work. The phone does not lose connection to my bluetooth until I pull the battery but I cannot use the phone. Calling my cell during this dead time simply has the phone ringing and ringing no VM nothing.

    Suggestions? I have called Sprint 2x and now they want me to bring the phone in....for repair. I do not want a refurbished phone! What do you suggest I do?

    Thanks in Advance
     

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  2. pflol

    pflol Well-Known Member

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    If you're still in your 30 days just ask them for a new phone.. people here have swapped phones several times, for brand new ones
     
  3. Kelmar

    Kelmar Done by choice VIP Member

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    Sounds like they are right, bring it in for repair/exchange.

    Refurb > broken phone :)
     
  4. iBleedBlackNgold

    iBleedBlackNgold Well-Known Member

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    many people have had the same issue myself included .. I attempted a hard reset which sprint will try anyway but it didn't make a difference for me. can't hurt to try it
     
  5. zetterwing

    zetterwing Active Member

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    Had a very similar issue with the screen going black and the phone freezing. Hard reset didn't fix it so I went to bb and got it replaced. Second Epic has been perfect since.
     
  6. Urobouros

    Urobouros New Member This Topic's Starter

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    Thanks, I have contacted Sprint 2x and attempted to take the phone back to where it was purchased. The vendor does not want to swap the phone out for a new one. They insist that a refurb is the only thing they can do. Sprint also claimed that they have not had any troubles with this phone. =) So I will see what I can do today.

    Thanks everyone!
     
  7. zetterwing

    zetterwing Active Member

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    If you're under the 30 days then you should not have to get a refurb. The "vendor" is full of it.
     

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