Eris just wont boot upGeneral


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  1. oblik

    oblik New Member This Topic's Starter

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    My Eris is always getting stuck on the screen with the 3 skateboarding droid dudes...

    Here's the story of what happened and what ive done so far..

    I have an unrooted Droid Eris, OS 2.1 OTA
    been working quite well for the past few months now

    few weeks ago, my battery was suddenly drained for no apparent reason (it was idle), no programs were running in the back at all
    it went back to normal after i turned it off and charged it.

    It happened again to day and when i tried to turn it back on, i got stuck on the 3 skateboarding droids.

    So i tried battery pull, x123121 didnt work.
    i did the "hold vol+send+power",
    -recovery: it gives me this red triangle with exclamation point, i only found errors regarding this on rooted phones
    while on this screen, i pressed vol up+power, and tried all the option there and nothing worked, it still gets stuck on the skateboarding droids

    then i held the "vol+send+power" and tried all the other options there, and it stuck on same screen.

    tried this w/ and w/out the sd card....:(:(:(

    help?

    i'm sorry if there's a similar thread, i have searched quite a bit before making this thread and i didn't see any solutions, mainly because the ones getting these errors were the rooted ones
     

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  2. xx_bishop_xx

    xx_bishop_xx Well-Known Member

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    I would take it to Verizon. Have it replaced.
     
  3. bkle44

    bkle44 Active Member

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    Same thing happened to my husbands phone, spent an hour on the phone with CS - he ended up going to our local store and they replaced it for him. Doesn't appear to be something that can be fixed.
     
  4. oblik

    oblik New Member This Topic's Starter

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    wow..that sucks

    thanks for the replies, i'll do that
     
  5. fastguy

    fastguy New Member

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    Hey, I am a former rep. of Verizon wireless and worked in cellphone sales for 5+ years. I downloaded my Eris to the 2.1 update via OTA. Immediately I noticed slow down and errors happening constantly. It seemed that the software needed work or the phone is not capable of handling the update. Tonight I went to take my phone off of the charger and it just kept stuck on the lock screen. I tried all, even hard resetting as you did after reading endless forums and still no solution. So I am calling Vzw cust. supt. tomorrow to troubleshoot and if no solution then I am still under warranty and will get a replacement for free. You have a 1 year warranty on your phone though stipulations do apply, if out of warranty hopefully you have insurance..and sometimes Vzw will replace a phone for you for a fee even without insurance. This is a manager exception, not to be communicated to customers.
     

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