Eris Locking Up !General


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  1. rdalev

    rdalev Well-Known Member This Topic's Starter

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    I got the OTA update a couple of days ago, nothing but smooth sailing, then today I recieve a text message, go to check and phone is locked up!
    Scrreen is lit up, but none of the manual buttons worked, nor the slide to unlock !

    Did a hard reset and everything is back to normal. Googled the issue and found someone at the Verizon forum with the same issue, described below!

    "I received a txt and went to check it but the phone was completely frozen. Screen stayed on, clock didn't change, no buttons worked. I had to remove the battery to get the phone working again."
    Re: HTC Eris freezing on lock screen - Verizon | Forums and Blogs - Verizon Community


    Anyone else had this problem since the update ?:confused:
     

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  2. GrdLock

    GrdLock Well-Known Member

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    That actually just happened to me for the first time earlier today.

    I received the text message, went to unlock the phone, but it was frozen on the unlock screen. Had to pull the battery.

    I received the OTA update Saturday morning, and this is the first time it's locked on me so far.
     
  3. Bswartz95

    Bswartz95 Well-Known Member

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    I guess I can post in this thread too...

    My phone has frozen up 3 times on the lock screen since Saturday morning. I spoke with Verizon customer service and they suggested I take it back to the store and swap it for a new one. Tech support also said to make sure that anyone who has this problem reports it. Right now, HTC doesn't have this as a documented issue yet. He did mention that 2.x is coming in January and would further enhance the device.
     
  4. GrdLock

    GrdLock Well-Known Member

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    Returning the phone to the store is a stupid solution for Verizon to be giving out.

    It's obviously a software problem, considering this just started happening to people after the OTA update.

    I sent a tweet to htc on twitter seeing as how they asked for feedback there, so maybe people should send them something about this issue to @htc to help raise their awareness of it.
     
  5. Bswartz95

    Bswartz95 Well-Known Member

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    The reason tech support suggested I go back to the store is because my 30 days is up tomorrow.
     
  6. rdalev

    rdalev Well-Known Member This Topic's Starter

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    Like I said, this is the 1st time this phone has given me ANY problems.

    After OTA update, phone locked up after recieving a text message. Wonder if we're going to start hearing more about this issue.
     
  7. rdalev

    rdalev Well-Known Member This Topic's Starter

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    Did it lock-up on you after recieving a text message ?
     
  8. Bswartz95

    Bswartz95 Well-Known Member

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    No, just when I attempted to unlock the screen - no messages. It's "nearly" locked up a few other times, but the lock screen was just really sluggish. There's really no rhyme or reason to when it happens. I've decided to hold off on the exchange. If it's a widespread problem, it's likely any other phone will have the same issue. I'm thinking something went wrong when they tried to make the lock screen more secure. Hopefully, there will be a fix soon.
     
  9. Jweb

    Jweb Member

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    Here I was just about to shout out how my battery life has like tripled since the update and I come across this thread. And can you guess what happened next??? MY PHONE LOCKED UP after receiving an email. Then it did it again a few hours later after receiving a text. What gives? I had to pull the battery both times. I have tried to recreate the problem but it seems random. Help!!!!
     
  10. GrdLock

    GrdLock Well-Known Member

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    Ok, so mine just locked up on me a second time. I didn't receive a text or anything this time... just went to unlock the phone and baam it froze. Had to pull battery again.

    I can't recreate it either, seems to be random. Weird, as I got my OTA update Saturday morning, and went Sat/Sun/Mon with no issues at all, then all of a sudden today I get two locks in a few hours.
     
  11. Jweb

    Jweb Member

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    you know what? Same thing here. I got the update saturday morning and everything was running smoothly until this afternoon at about 3. And again at around 5. Once was after receiving an gmail and once after a text. I cant recreate it either. Very random. Will keep a closer eye on it and update when it happens again. IF it happens again. please no......
     
  12. AnerisDroid

    AnerisDroid Member

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    Same thing happened to me today. I just got the Eris (and the update) last night.
     
  13. spartan141

    spartan141 Well-Known Member

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    ok mine locked up on me while i was driving home. i turned on the phone and activated gps tracker and started driving. i really dont know when the phone locked up but when i got home and looked at it, it was locked up. had a little lock icon in the notification bar. couldnt do anything with it. so i pulled the battery and all is normal now.
     
  14. kimnrowdy

    kimnrowdy Member

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    Mine has locked up a few times too. Sometimes it's when I get a message, but most of the time there is no rhyme or reason for it to lock up. But I got to slide and unlock my screen and nothing responds to me. I have to pop the battery out and then things are fine. It worked like a charm until the most recent update. I don't want this to be a deal-breaker for me but I only have a week or so until my 30 days are up.
     
  15. cap10mark

    cap10mark Well-Known Member

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    I just sent them a tweet. Mine froze this morning after a text came in.
     
  16. cap10mark

    cap10mark Well-Known Member

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    Shouldn't matter. You have a 1 year manufacturer warranty, unless you switch to a different phone.
     
  17. bjf88

    bjf88 Well-Known Member

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    Count me in on the locked up club. It happened yesterday after the update and then just tonight twice in about a 20 minute period. Very frustrating when you are showing it off to my iPhone-obsessed coworker.

    The first time it had nothing to do with a text message or anything else, I just went to wake it up and it froze once the lock screen came up.

    The other times it so happened that I had recieved a text and was going to unlock the phone to look at them. Not sure if there is a connection, but from what I've read, there is no rhyme or reason to it.

    I would love to avoid the factory reset, but after the 5th time, I think I will try it. My 30 days is 25 days away, but I hope I don't have to get a new one... this phone is my baby now!
     
  18. GrdLock

    GrdLock Well-Known Member

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    I just read on another site that HTC/VZW are scheduling another update on the 18th of this month, before the 2.x update.

    Hopefully this is true and meant to address some of these issues, especially the phone freezing.
     
  19. MJL

    MJL Well-Known Member

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    Crap...woke up this morning and went to unlock my phone (still on the charger) and it froze. This would be maybe the 3-4 time for me. Once or twice where I thought I had a lock up but it went back to normal after I put in back in my pocket because I didnt feel like pulling the battery. No rhyme or reason to my issue either. One lock up was when I got a notification from google talk, once was from a txt I think, and one was when I woke up and went to check my phone.

    I wonder if this new update is a fix for this since I have a feeling it is caused by the previous update.
     
  20. cap10mark

    cap10mark Well-Known Member

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    Here's what I got after contacting them...

    Dear Mark,

    Thank you for contacting HTC

    We apologize for the problems you are experiencing with your device. In order to resolve the software aspects of your concerns, such as freezing, and crashing there are a few steps that we can take to help ensure the device is working properly.

    First, let's start with a soft-reset.

    To do this, remove your battery and leave it out 3 seconds, then reinstall the battery and power your device on.

    If this doesn't allow you to continue troubleshooting your device, you will have to perform a hard reset on your device. Please be aware that if you perform a hard reset, it will take it back to the original factory settings and you will lose all of your personal information.

    If it does allow you to continue troubleshooting after the soft reset, we want to verify the memory on your device. You can do so by following these steps: Apps tab on home screen>Settings->SD Card & Phone Storage->Available space on SD Card & Available Space on Internal phone storage.

    Please verify you have at least 20MB free in both SD Card and Internal Phone storage.

    If you do not, please free some space on the device.

    Next remove any 3rd party software that you have installed on the device. If you do not have any 3rd party software then the next step would be to verify your device's software.

    To do this, Go to Apps tab on Home Screen->Settings->About Phone->Firmware Version and from here, advise me what Firmware Version your phone is running.

    If you are still experiencing these problems after trying these steps, our Technical Support will be more than happy to further assist you and they can be reached by calling 1-866-449-8358.

    Thank You,
    HTC Email Support
     
  21. GrdLock

    GrdLock Well-Known Member

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    Typical waste of time email from tech support.
     
  22. cmc5dc

    cmc5dc Member

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    Mine has locked up about 5x now, even prior to the update and I had to call Verizon whom mentioned about a hard reset where you take your battery out for 10 seconds while you press the power on button. Well that was a temp. solution but my eris stills locks up occasionally and I have maybe 2 apps altogether on my phone.
     
  23. Blizzard

    Blizzard Well-Known Member

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    Count me in. No problems for 4 weeks. Then, 2 days after the upgrade, phone locked up when I tried to call voice mail to check messages. I had to pull the battery. No trouble since then.
     
  24. rdalev

    rdalev Well-Known Member This Topic's Starter

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    My personal opinion is that this has something to do with the update. My Eris has locked up only once, after update, and did so after notifying me about a text message. Went to check message and phone was locked up.

    Again , this is starting to sound like a widespread problem, as I am seeing people on other forums with the same issues !
     
  25. ripple

    ripple Member

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    And add my wifes phone, she just received the update Monday morning and today at lunch time it locked up.
     

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