General Eris Reboot Issues

Discussion in 'Android Devices' started by Harley, Jan 20, 2010.

  1. Harley

    Harley Member
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    Jan 20, 2010
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    I just turned my Eris off and then back on again and now it won't go to the home page. The HTC sign is there and when a call comes in it says Application HTC Sense (process com.htc.launcher) has stopped unexpectedly. Please try again. I have taken the battery out and it still does not solve this problem. Any advice would be helpful. I do not have that many applications and I did this yesterday and everything worked fine. Thank you in advance.
     

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  2. Caddyman

    Caddyman Well-Known Member
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    Nov 10, 2009
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    any apps you installed recently? any apps that would effect the lock screen, home screen, widgets, etc?
     
  3. Harley

    Harley Member
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    Jan 20, 2010
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    I did add an android widget to one of the home screens (just the picture frame one) but nothing else has changed from yesterday. I have not added any other apps and the phone has been working great up until this point (I thought I was lucky).
     
  4. Charlie81

    Charlie81 Well-Known Member
    16

    You may want to do a factory reset. Just back it up first. I've gotten that error and just did a battery pull and waited patiently. Had to do a couple battery pulls. But the HTC sense does get a little funky now and again. Nothing a battery pull hasn't fixed.
     
  5. Caddyman

    Caddyman Well-Known Member
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    I would definitely do a few battery pulls before a factory reset. If you can write down what the error messages say and post them here.

    I am sure a factory reset would work, but that is a pain in the butt.
     
  6. Harley

    Harley Member
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    Jan 20, 2010
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    Thank you for your advice! I am still doing battery pulls-if by chance I have to do a factory reset, how do I go about doing that? Right now the only thing I can do is answer calls. I can't do anything else. I definitely don't want to do it but right now I am on the 3rd battery pull and nothing has helped so far.
     
  7. Caddyman

    Caddyman Well-Known Member
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    BACKUP EVERYTHING FIRST!

    contacts should be synced to google acct. you can check HERE

    use any of the myriad of backup apps available. i have used mybackup and it was pretty good.

    this should backup txt's emails, etc.

    apps should be linked to your goog acct so when you login fresh they should be waiting for install

    for a reset go to settings>security>factory reset
     
  8. Harley

    Harley Member
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    Jan 20, 2010
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    I can't even get into the screen to go to settings. All I get is the HTC with the black background and that is it. The trackball still lights up but nothing else. When a call comes in I can answer it but then that HTC sense error comes up and then it goes right back to the black HTC screen
     
  9. Caddyman

    Caddyman Well-Known Member
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    Nov 10, 2009
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    Perform a hard reset on your HTC Droid Eris. These steps will clear all data and settings off the device.
    1. With the phone turned off, press and hold the Volume Down and Send buttons.
    2. Press the Power button.
    3. Follow the instructions to complete the hard reset.
     
  10. Harley

    Harley Member
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    Jan 20, 2010
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    Is there any way to make sure this doesn't happen again? This very annoying/horrible. I did not back anything up so it's really a pain
     
  11. Caddyman

    Caddyman Well-Known Member
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    Nov 10, 2009
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    you cantacts, i would think, are backed up to google. if not i would take it to a service store and have htem deal with it.
     

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