Well last friday I contacted Verizon to complain about no or little signal problems and dropped calls with my original eris. To my surprise after explaining my problems to him, he immediatley offered up a replacement with free overnight shipping (I thought I would have to work harder to get one . He promised that 1.5 would come pre loaded on the phone which should fix my problems. However, when my phone arrived the next day....shocker....it had 2.1 installed and it had even more issues such as random power cycling, no sound when calling people, worse coverage. So I call Verizon back who sends me to HTC who says "We know of the issue, try a data reset...good bye." Angry, I head to the Verizon store in town where I spent 1.5 hours with a service rep. He ended up calling the tech support number who told him that they have no idea what software the phones have when they are shipped...they may have 1.5 and they may not which is interesting. So I have my 3rd phone on the way, I kinda hope that it still has 2.1 on it so I can get an upgrade to a different phone (I'm just hoping for the original moto droid). I am getting sick of the eris issues.