I am on my 4th Eris and will soon be my 5th. I took my last one into the verizon store and they confirmed it was a hardware issue and not something I was doing. Well this one, which I have had less than a week, started having extreme lagging (2-3+ minutes) then it would force close. So, today I called Verizon and they were very helpful and put me through to HTC tech support, which I have never had to deal with before. Well while trying to trouble shoot, the phone lagged and forced closed so he told me to do a hard reset. Well after the hard reset it is freezing on the black HTC screen and he told me there is nothing else he can do but send out another phone. He advised me to call HTC warranty service center. He said they would probably mail out a phone Tuesday morning and have it here by Wednesday or Thursday. I'm a little upset because this is my work phone and only line (self employed) and I'm paying a lot per month for 4 days of service I'm not getting. Now I'm not asking for a free handout, all I'm asking is for a phone, that is comparable, that works - not my 5th Eris (for god sakes it's my 5th phone in 6 months and it's a hassle to re download everything and log into all my accounts again etc.) So, my question is should I try going through Verizon to get a replacement or through HTC? Has anyone gone through HTC's warranty department and have any experience that they can share? Thank you for any help you can give me!