Support error code 72 then 64 Update loop

Discussion in 'Android Devices' started by EricH4753, Feb 2, 2013.

  1. EricH4753

    EricH4753 Well-Known Member
    68

    Jun 24, 2012
    622
    25
    68
    Male
    Unemployed
    Wheeling, WV
    Hi,

    anyways I'm getting error code 72 and then error code 64... I have software 1.14.652.0 so idk why this is happening... I tried to update my phone's profile ,but i get a continuous loop and i can't get 3g or send messages now...

    I paid my monthly bill ... so anyone know how to fix this?
     

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  2. EricH4753

    EricH4753 Well-Known Member
    68

    Jun 24, 2012
    622
    25
    68
    Male
    Unemployed
    Wheeling, WV
    also getting error 97 now.. WTF???
     
  3. OverByter

    OverByter Resident Slide Rule Guru
    213

    Dec 12, 2010
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    Try ##clear# from the dialer then hit reset.
     
  4. EricH4753

    EricH4753 Well-Known Member
    68

    Jun 24, 2012
    622
    25
    68
    Male
    Unemployed
    Wheeling, WV
    i have tried it the ## thing ,but nothing fixes this... I guess I'll try calling VM tomorrow...
     
  5. OverByter

    OverByter Resident Slide Rule Guru
    213

    Dec 12, 2010
    4,000
    921
    213
    Male
    Disabled
    CT, USA
    That's probably your best bet, the error code 97 means that you're not properly provisioned on the service. Good luck.
    OB
     
  6. EazySteve

    EazySteve Well-Known Member
    63

    Sep 10, 2012
    510
    12
    63
    Sacramento, CA
    I was getting some errors over the weekend as well even after profile and PRL update. Seemed to just go away about a day and a half later on it's own.
     
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