Thanks for the info. I did do the reset thru the bootloader menu while on the phone with HTC. I just did it again for the heck of it, set up my google account and other options, then right away try to update profile and it starts giving me the vDM and com.android.phone errors. I know there can be problems with phones, I just wonder if Sprint or HTC would admit this is a known issue. I've been reading posts about this problem dating back to early June, and usually the solution is returning the phone.