1. 2015 is going to be a great year for Android! Why wait??
    Samsung Galaxy Note 5 | Samsung Galaxy S6 | HTC One M9
  2. New Forum Created: Samsung Gear VR!

EVO SCREEN SHATTERRED.. BEST BUY GEEK SQAUD REPAIR expiereince!


  1. HtcEvoLemon

    HtcEvoLemon Well-Known Member

    Hey, the asurion deductible is no longer 100 bucks, for sprint customers and tmobile customers asurion which is the insurance provider has Increased the deductible on the more expensive smartphones. I believe its 150 for sprint and 130 on tmobile. I remember many many years ago the deductible was 25, the 50 , then 80 , then 100, now it's over a hundred.
  2. BananaBoatBob

    BananaBoatBob Well-Known Member


    it def. is a lot of money

    when i was with tmobile my mytouch got destroyed and my deductible was 120 i was pretty sad because i didnt realize it would be that high. i never did end up getting another one
  3. Crescendo

    Crescendo Active Member

    This is what a prime example of why people have negative experiences. At best buy, in particular, most of the confusion stems from employees not knowing or refusing to acknowledge certain aspects if the plan, especially within the first 30 days. Luckily, you were persistent enough to dig to the bottom and got results. If you had not done so, you would have been among the many who had to send there phones off instead of getting it replaced there in the store. You shouldn't have to go through flaming hoops to get the coverage you pay your hard earned money for every month. But unfortunately that's the way it is in some stores.
  4. nizmoz

    nizmoz Well-Known Member

    ^^ Per Sprint, which I just talked too yesterday, said it is still $100.
  5. twojk

    twojk Member

    hmm so what im understanding is.. im just unlucky.. lol
  6. meyerweb

    meyerweb Well-Known Member

    I never had to deal directly with Asurian with prior phones. I had Treos replaced twice, both times at Sprint corporate stores. First time they gave me a refurb. Second time they replaced my non-functioning Treo 700 with a brand new, in box 755.
  7. MsRandall

    MsRandall Well-Known Member

    Still $100 even for smart phones. I just filed a claim last week for a Sprint Bold 9650....
  8. Complex757

    Complex757 Well-Known Member

    I had Best Buy insurance a couple of years ago. Most of my phones used to be through them, and also the insurance. However they changed their policy a few years ago, and they continue to keep tightening them up. I guess because so many people were getting over. That 3 week repair crap is BS.

    Never had to use Best Buy, but I did use Asurion, which sent me out one crappy refurb that didn't even boot.

    I have Sprint now, and since I'm paying $450 for cell phones, I want to be protected in case they're lost not just damaged.
  9. Complex757

    Complex757 Well-Known Member

    This is a great story. The Evo might have gotten you out of a ticket. :D
  10. newone757

    newone757 Well-Known Member

    please stop spreading lies. It is not $150. They increased it to $100 for smartphones last April
  11. sean76

    sean76 Well-Known Member

    If you raise hell you will most likely get a brand new phone. The problem is there is such short supply! So if the store doesn't have em, your going to most likely go on a waiting list. However, your within your 30 days, so I would imagine you have some different options like cancelling or just saying, I got this insurance to be able to walk out with a new one, not wait 3 weeks for a fix. Right to the Manager I would go! Keep us posted, I'm curious to see how they handle this. There is no way I would go 3 weeks without my phone for a cracked screen. Take it back and give me a new one, its what I'm paying $10 a month for.
  12. Vincent Law

    Vincent Law Well-Known Member

    It's a well known fact that Sprint's insurance is better than Best Buy's, if you can get over the deductible. Sorry you got burned, but that's how it is.
  13. scudder

    scudder Well-Known Member

    Sprint insurance is NOT cheaper. It is cheaper per month but NOT total. Best Buy is $10/month, $120/year with NO deductible while Sprint's deductible ALONE is $125 plus the $7 or whatever PER MONTH.

    What it comes down to is whether you think you'd be more apt to drop the sucker or lose it. I felt much much more likely to drop it than lose it or have it stolen. The phone just does NOT leave my hand or my pocket and I went with the Best Buy insurance.

    Plus, with Best Buy you get a repair or a NEW PHONE...no refurb like Sprint.

    Scott
  14. scudder

    scudder Well-Known Member

    I too am SHOCKED at the treatment and route you were taken through at Best Buy. I dropped my EVO too...naked (the PHONE, NOT me). Glass shattered (though not as bad as in the original posted picture above). I had the phone for about 5 weeks (got it day it came out on 6/4) and do have the Geek Squad Black Tie protection.

    Anyway, had a GREAT experience with a couple local Best Buy stores I called to get information on "what exactly to do" with the phone. Took the phone in to the closest store. VARIOUS reps told me that with what happened with my phone, there is ZERO CHANCE I will get a repair and will get a phone back. Was also told that I will NOT be on a waiting list for a phone behind other potential buyers but that whatever repair assessment/new phone send out center has some "priority access" to get me a phone within a reasonable time. The store rep said "about a week" but I too am nervous about how long it might actually take.

    It seems that the original poster's phone claim might have been handled in the WRONG fashion and sent to the WRONG facility...??? Because I did not have any of that non-sense when I handed in my phone a day or so ago.

    Then again, I hope I didn't speak too soon...we'll see!!

    Scott
  15. scudder

    scudder Well-Known Member

    Are you SUUUURE that you will ALWAYS "receive a new one"?? I do not believe that is the case....???

    Scott
  16. sikclown

    sikclown Well-Known Member

    Depends on how you look at it... And the deductible is 100.00. For me Sprint's deductible is worth it simply because of the coverage of Lost, Stolen, or Wet. The only times I have ever used the insurance were because I was robbed and once because my girlfriend at the time decided my phone should go swimming. With Best Buy I would have had to buy a new phone at full cost. So for me that is a pretty big savings. But like I said it depends on how you look at it
    jameshayes12000 likes this.
  17. scudder

    scudder Well-Known Member

    Ahhh yes..the LOANER PHONE...forgot about that too and another reason I picked the Best Buy insurance!

    Scott
  18. scudder

    scudder Well-Known Member

    Why do people shrug off the deductible like it is NOTHING?? It ain't "$7 for anything and everything". It is $7 month **PLUS A NICE SIZE DEDUCTIBLE!!** At one month it is $107 (deductible plus monthly)....at 2 months, $114...and if you're at month 12 it is $184. Might even be MORE with the possibility that the EVO deductible is not $100 but perhaps $125 or $150.

    And if you're in month 12 with Best Buy it is $120...vs. the $184 total for Sprint.

    It is NICE to have a phone overnighted to you but ALSO nice with Best Buy to (1) have NO deductible; (2) have NO REFURB and (3) have a loaner phone INSTANTLY (which is faster than overnight).

    Scott
  19. scudder

    scudder Well-Known Member

    I remember having the Asurion insurance with my P.O.S. Palm Centro and getting a letter telling me that the deductible for THAT was going up to $100. If the CENTRO as a "smartphone" is $100 the EVO has GOTTA be more, no???

    Scott
  20. J03

    J03 Well-Known Member

    You got a bad best buy employee that didn't know what she was doing. Most of the lower employees are like this. My gfs bro-in-law is a mobile manager and admitted that. What you need to do is find out when the manager of the mobile dept is in and go talk to them directly. I had a horrible black tie experience at best buy. 32 days and no phone. Geek squad employees were worthless. When i finally talked to a manager at geek squad he took care of everything. Got store credit for the phone and 2 days later had a new evo on launch day 18mo before I was eligible to upgrade from my palm pre.

    Now of course i got the evo but when i went to get it and activate the manager wasn't there and the employees didn't even know he gave out vouchers. That's when the mobile manager stepped in, found it, and took care of everything. At the end of the day i walked out of there with a $35 evo 18 months before my upgrade. Needless to say, after swearing off black tie for good i signed up for it again on the evo. :cool:
  21. scudder

    scudder Well-Known Member

    BTW... As sooooon as I got that letter, I dropped that insurance!!

    Scott
  22. scudder

    scudder Well-Known Member

    I thought Best Buy covered the "swim with phone option" no???
  23. sikclown

    sikclown Well-Known Member

    Not that I know of unless they have changed recently. To my knowledge they do not cover lost or stolen or water damage. And TEP deductible is still 100.00, I called. Now to answer your question about why people ignore the deductible.. It is not ignoring .. If I get my phone wet 11 months into my contract it gets replaced for 100.00 and then you add in the money I have already paid and it is 177.00 plus tax. How much does that situation cost you? Best Buy's insurance has it's merit for sure but I am more of a full coverage with deductible kind of guy based on things that have happened to my electronics. I live in New Orleans... Went through Katrina... Things get wet here.
  24. J03

    J03 Well-Known Member

    Yes but they don't cover theft. Hence the word "robbed"
  25. J03

    J03 Well-Known Member

    Lost or stolen no. Water yes. Bestbuy wouldnt sell any insurance if they didnt cover water damage.
Loading...

Share This Page