Exchange account stuck

[michellekorb]

Hello -

My exchange/hotmail account wasn't working properly so I removed it and was going to add it back again. Now it seems its halfway added. If I click on the exchange account it gets to a screen where the username field is blank and greyed out (can't edit) and there is a password field. The remove button doesn't do anything and I can't enter a unname to add it back! So now I can't remove it or add it.

This happened a while ago and I had to reset my phone. I really dont want to do that again so hoping you have some advice!

Thanks
Michelle

 

[takeshi]

My exchange/hotmail account

Wait, is it Exchange or Hotmail? They're not the same. Hotmail now offers ActiveSync but ActiveSync isn't Exchange either.

Also, please always include your device model and the email app that you're using.

 

[gmini]

Wait, is it Exchange or Hotmail? They're not the same. Hotmail now offers ActiveSync but ActiveSync isn't Exchange either.

Also, please always include your device model and the email app that you're using.

I have the exact same problem with my Exchange Account on my Droid X. I'm using the Corporate Sync. Does anyone know how to get rid of an account when it gets stuck like this?

Michelle described the problem as, "My exchange account wasn't working properly so I removed it and was going to add it back again. Now it seems its halfway added. If I click on the exchange account it gets to a screen where the username field is blank and greyed out (can't edit) and there is a password field. The remove button doesn't do anything and I can't enter a username to add it back! So now I can't remove it or add it."

HELP!!!

 

[causalloop]

I just ran into this problem too. Anyone try resetting to stock?

 

[skug67]

I've got the same problem -- don't want to reset to stock. But was able to add a new account with the same details as the one I had deleted. So now when I check "Accounts" from the settings page I find two entries with the same e-mail address both described as "Corporate Sync" -- one is empty and one has the right details. And things otherwise seem to be working (more or less) on the phone).

Not a great solution, but at least not complete destruction or loss of data....