Exchange Active Sync troubleshooting


Last Updated:

  1. LarsLin

    LarsLin New Member This Topic's Starter

    Joined:
    May 9, 2010
    Messages:
    1
    Likes Received:
    0
    Hi,

    What is the easiest way to troubleshoot the Exchange Active Sync configuration on a HTC Desire? I cannot get it to work though I am using all the settings that our IT department has given me.

    The setup keeps saying, check your Exchange account settings. I am not even able to connect to the mail server. I am using Wi-Fi and I have a network connection so there is no problem with that part. Can I get a trace or similar that shows if there is the credentials that are not working or what is the causing the problem?

    Thanks in advance!
    Best regards
    Lars
     

    Advertisement
  2. Desire1

    Desire1 New Member

    Joined:
    Jun 23, 2010
    Messages:
    4
    Likes Received:
    1
    Hi,

    Depending on your mail server it needs to be told to allow unsupported devices. I had the same problem also with a desire. Also new to these threads but I found the answer somewhere on these forums or via google.A line needs to be added to the server system to allow unsupported devices. Do a search and forward it to your IT department. They have to reset the server afterwards but then works.

    Cheers.
     
    stevealbright likes this.

Share This Page

Loading...