Exchange calendar problemSupport


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  1. bweave

    bweave Well-Known Member This Topic's Starter

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    Hey all - I have an Exchange calendar sync issue - can't find this problem anywhere....

    I have Email, contacts and calendar all set to sync wirelessly (non data cable via HTC Sync). This works flawlessly for email and contacts but recently stopped working for calendar.

    My phone returns the message "The Exchange Server returned some status errors." Cannot find any status errors with the Exchange server....

    Any thoughts?
     

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  2. skigh

    skigh New Member

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    I'm too having an issue syncing my calendar with my exchange server. For the last week the exchange server was down for an upgrage. It was back up on Friday and all the appointments disappeared from the Eris. I can add new appointments on my calendar (by phone or outlook) and they sync but all existing appointments don't. I also can only sync up to the last 3 months of past appointments on the eris without a sync error. After the second manual sync all of my past appointments disappeared as well from the Droid. It's as if the Droid thinks it already downloaded the appointments so it doesn't do it again even though they're not there. I read that on the Motorola were you can remove the exchange calendar power off/on the phone and walk through the exchange wizard.
     
  3. mhseris

    mhseris Well-Known Member

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    No solutions - but I've been having the exact same problem for the last few days, which is rather frustrating as I rely on the Eris to tell me where I'm supposed to be when (and to enter appointments when I'm out and about). Hoping it's something funky going on with the server itself and IT will get it sorted out...
     
  4. blackdognorth

    blackdognorth Active Member

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    Very interested in how this turns out.

    I'm on the fence between Eris and HTC Touch Pro2 (WinMo).
    Getting good Exchange sync for Contacts, Calendar and email is really important. WinMo obviously is going to give a pretty good synch with the ActiveSync and Eris seems to be a much less certain proposition.

    Any other experiences? Are there folks who are getting good sync with no issues?
     
  5. bweave

    bweave Well-Known Member This Topic's Starter

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    UPDATE TO Original post:

    I reset my phone this weekend and have found that the problem has disappeared. I didn't reset due to this issue but found that it did fix it...
     
  6. blackdognorth

    blackdognorth Active Member

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    So it is actually possible to get a good over-the-air sync for contacts, calendar and email without using a third-party app.
     
  7. bweave

    bweave Well-Known Member This Topic's Starter

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    From my experience, yes. Minus the calendar issue which never seemed to make sense, it has worked just fine...
     
  8. hall640

    hall640 Member

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    Yes the installed works okay unless you are someone who files emails in sub folders. I cannot find a way except through a 3rd party app to file emails in subfolders through the exchange server application installed on my droid.
     
  9. blackdognorth

    blackdognorth Active Member

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    You mean like Touchdown? That give you access to other folders?
     
  10. hall640

    hall640 Member

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    yes you can use the file system on touchdown but not on the factory exchange program installed on android phones.otherwise the factory free program works well and syncs great
     
  11. mhseris

    mhseris Well-Known Member

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    Did you do an actual factory reset, or "just" a battery pull? I just tried doing a battery pull - didn't help. :( After everything coming back, did a forced sync - mail and contacts went through fine, calendar still gave the "The Exchange Server returned some status errors" message. I'm hoping to avoid the total reset.
     
  12. mhseris

    mhseris Well-Known Member

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    Here's an update - I have just discovered that the problem with calendar sync is one-way (computer to Eris). I had put something on the Eris calendar last night, and logging into Outlook this morning, noticed it was there. So I put a "test" event on the Eris and watched the computer, and the event popped up on my Outlook (computer) calendar in less than a minute.

    But the other direction (computer to Eris) is still giving the message about status errors, and the calendar isn't being updated. This is very odd.
     
  13. fisherad

    fisherad New Member

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    I as well am having a similar problem. I did a factory reset on the phone and it resolved the issue for about two days but it again stopped sync events to the phone. If I accept the meeting on the phone or create a new one on the phone it works but otherwise events from outlook do not make it.

    Is there an event log on the phone we view to see this error message. My company is way to large to try and track down an error message from a droid user.
     
  14. mjsef

    mjsef Member

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    I am having the same issue on my Eris. Started about a week ago and I have tried to reset a few things but not factory reset yet. Would prefer not to do that...having my tech support crew look at it and will let you know if we find a resolution.
     
  15. SirSlayer

    SirSlayer Well-Known Member

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    My First question is why are you using HTC Sync if its an exchange calendar? There are options in the phone when setting up email to set up an exchange server. I have my work Exchange calendar and email synced with no issues. I Don't sync the contacts because I don't want that many people in my contacts that I don't need. I can create calendar events on the phone or on the computer no problems and they show up in both places. I would suggest verifying the exchange setup. Its been flawless for me. :)
     
  16. mhseris

    mhseris Well-Known Member

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    I wasn't using HTC Sync and had the same issue... battery pull did nothing to solve it. I wound up paying actual $$ for Touchdown and everything's fine now (and I like that Touchdown can deal with my tasks as well as calendar, email, contacts).
     
  17. mjsef

    mjsef Member

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    just got mine fixed. we deleted the exchange account and then readded it. now it's workign great. we'll see if it sticks...

    Note: instructions on doing that if needed.... go to settings, data synchoronization, exchange active sync - hit menu button select settings, select configure server, hit menu button - select delete account. Android will remove the account and delete all of your exchange email, contacts, adn calander data. this may take a while (about 10 minutes for me but I get hundreds of emails a day). then when all complete go into the same area and add the account back in. then it will resync everything back (also take s awhile)...

    good luck!
     
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  18. gm991

    gm991 Well-Known Member

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    am having the same issue on my Eris
     
  19. fisherad

    fisherad New Member

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    so after I reloaded mine one thing I haven't done is install the quick calendar widget or any third party widget and so far everything is going good now for about 10 days. Before I had the quick calendar and the smooth calendar widgets installed.
     
  20. mjsef

    mjsef Member

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    I am using both of those widgets and it is working fine now after I removed the account and added back in.
     
  21. flevy

    flevy Active Member

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    FWIW, I am having the same problem with my Incredible. Exchange worked completely for the first two or three days. Email and contacts continue to be fine but the calendar developed the problem described above: an appointment entered on my Incredible calendar shows up on outlook but an appointment entered on Outlook does not show up on my Incredible. Has anyone written HTC about this?
     
  22. flevy

    flevy Active Member

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    Follow-up Question: To all of you who had this Exchange/Calendar sync problem on the Eris, was Verizon your carrier? I ask because I have this problem on my Verizon Incredible but a friend who has an HTC EVO on Sprint and uses the same Exchange system reports no calendar sync problem.
     
  23. Haxcid

    Haxcid Well-Known Member

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    We run exchange... everything works fine for me. Also the android exchange client will allow you to see file and such. While in the client, press menu the select folders and it will show you all the folders you have. The client is a fully functional exchange client.
     
  24. Haxcid

    Haxcid Well-Known Member

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    The Eris is only available through Verizon or one of its subsidiaries.
     
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  25. artAlexion

    artAlexion New Member

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    I've been using the HTC email app with EAS on my Evo since June without any problems. This error just started. My guess is that I added an appointment from Outlook with a time span incompatible with EAS.

    I am going to try removing and re-adding the account before searching for weird appointments.
     

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