Exchange client password restriction - query

Discussion in 'Android Apps & Games' started by errigal, Nov 10, 2010.

  1. errigal

    errigal New Member
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    Nov 10, 2010
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    Hi

    First post, so go easy!

    Have a HTC Desire running 2.2

    I started using the default HTC "Mail" application to access my corporate email solution a few weeks ago. This involved a restriction whereby I had to enter a pin code every 15 minutes to unlock the phone (rather than using a pattern for example)

    Yesterday I downloaded an alternative client which looks a bit more useful (Touchdown for Android Exchange). Under accounts and sync I have disabled the Exchange ActiveSync (as I assume this is what the previous mail client relied on to update). The Touchdown client also imposes a pin code to access my mails, which is fine.

    The issue I have is that I now have 2 pin codes to enter. One to unlock the phone (alphabetic) and then another to access Touchdown (numeric). How do I go about rectifying this, as I assume I should only have to enter one.

    Under Settings/Security/Change Screen lock, the options for Pattern and None are disabled since the initial restiction above came into operation. My endgame here is that I only want to have enter one password, either numeric or otherwise (to unlock the phone) and that should be it.

    Any suggestions gratefully received.

    TIA.
     

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  2. A.Nonymous

    A.Nonymous Well-Known Member
    213

    Jun 7, 2010
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    You said you had disabled Exchange ActiveSync. Have you just disabled it or have you deleted it entirely? Disabled would still leave the account and the security restrictions it imposes on the phone, it just wouldn't actively be syncing. Deleting it should wipe out the security restrictions as well.
     
  3. errigal

    errigal New Member
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    Nov 10, 2010
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    Perfect, that seems to have done the trick !

    Thanks again!
     

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