Help Exchange Question from Newbie

[mammadroid]

Hi,
I am new on this forum and basically I came looking for an answer to this question:
My employer supports webmail for our exchange server and I can check my webmail from any browser, including the one on my Droid.

When I first got the Droid, I used the Email app that came with it to get my webmail from work - Cool! Even my calendar and contacts sync'd with no issues! Loved it!

Then - I guess someone up in IT got wind of it and for some dang reason, I can still go to a web browser and log in but the phone apps say they cannot sync. What up????? This stinks. I guess they thought there was a security risk???

Any ideas?

Thanks,
Mamma Droid.

 

[PaulMcCartney]

Hey there!

Welcome to Android Forums! We hope you enjoy your visits!

 

[Steven58]

I have no idea, but I'm going to move your post to a place where someone does, ok?

Welcome to Android Forums!!

 

[slider5634]

This usually wouldn't pose a security risk, but could pose a support issue. Most organizations will not support connectivity through a phone that they don't support and may in some cases block that functionality.

That does not necessarily mean that is the case here. I have seen corruption in a user's exchange mailbox cause issues with syncing before. Are you still able to sync your contacts and/or calendar on this account? That may be a sign of corruption if you can.

Either way, if you have a co-worker in the organization willing to do some troubleshooting with you, you may see if you can make their account work on your phone. If you can gets their's set up and working with no issues, that's definitely a sign that your exchange account needs to be looked at. However, if their's also doesn't work, then the functionality has probably been blocked.

If you're truly curious as to whether the function was blocked or not, you can always pose the question to your IT dept and see what they say.

 

[AndyShap]

My guess is that your IT guy turned off "Allow non-provisionable devices"
in Exchange. Here is a link to one of the many articles on this issue:

Understanding Exchange ActiveSync Mailbox Policies: Exchange 2010 Help

(Although the article is titled 2010, it is the same for 2003 and 2007 Exchange server)

Let me know if this helped.