Exchange Sent mail box not auto syncingSupport


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  1. inetworks

    inetworks New Member This Topic's Starter

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    Hello all,
    I have a client who just switched to the Droid X. We're syncing with Exchange 2003 and are using the native app that comes with the droid. We've been able to work through most issues to this point (it was both of our first experiences with the droid and mine with Active Sync).

    One area I'm still having trouble with is the Droid X will not sync sent mail instantaneously as it does with the inbox. The user has to go into the sent mail folder and only then does it retrieve all of the mail that has been sent since the last visit to that folder.

    Again, mail coming into the inbox, no problems, syncs instantaneously. But mail sent from Outlook does not do so instantly to the sent mail folder of the phone. Am I missing a simple setting? Something further?

    Just a side note I have push enabled and fetch set to manual. I'm not exactly 100% on how those features work, but is it the fetch setting that's causing this?

    Thanks in advance for all your help.
     

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  2. inetworks

    inetworks New Member This Topic's Starter

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    Can anyone help?
     
  3. apinkel

    apinkel Well-Known Member

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    The motorola email client has issues when syncing exchange accounts. If you head to the motolola support forum for the droid X you'll see a number of threads discussing the same or similar issues.

    https://supportforums.motorola.com/community/google-android/droidx?view=all

    Solutions:
    -Verizon was giving out free licenses to the touchdown email app, you could touch base w verizon to see if that's still the case. From what I hear it's a solid email solution for exchange.
    -There's a free email app called improved email that I tried out that seemed to be working pretty well.
     

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