Exchange sync w/HTC Mail ClientSupport


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  1. lexluthor

    lexluthor Well-Known Member This Topic's Starter

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    Is there any way to automatically sync multiple mail folders when the account is set up as exchange in HTC Mail?

    Seems as if when I sync, only my inbox mail is downloaded. Can I specify other server folders that I want syncd too?

    The only way that I seem to be able to do it is by going into each folder and refreshing manually.

    I thought I saw somewhere that I did this before, but I can't find it now and I have been doing so much with the new phone, I might have something crossed.
     

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  2. lexluthor

    lexluthor Well-Known Member This Topic's Starter

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    In other words, is there a way to automatically sync mail in folders other than the inbox?
     
  3. bjanow

    bjanow Well-Known Member

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    Not sure about the HTC email app, but Touchdown does it just fine. But I'm sure you don't want to pay the $20 so perhaps someone else can shed some light. Just giving it a bump, curious myself.
     
  4. lexluthor

    lexluthor Well-Known Member This Topic's Starter

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    I can look at Touchdown and K9 and figured that's an option, but still like to see if stock can do it too......
     
  5. gobluejd

    gobluejd GOBLUE! VIP Member

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    I do not know about auto sync, but I just opened my folders on HTC Mail and it loaded about 65 emails within seconds. I have about 15 folders, under my mail account, set to sync back 30 days. There is an option for all as well as size. Hope this helps.
     
  6. lexluthor

    lexluthor Well-Known Member This Topic's Starter

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    So, you are saying it synced all of your folders automatically?

    You didn't have to refresh each subfolder?

    I have mine set to sync manually and also, I have Refresh mail when I open folder to off. Maybe I have to look at some of these options again.

    There's no way to specifically tell HTC Mail which exchange folders to sync with automatically? I really thought I saw that somewhere, but I could be wrong.
     
  7. gobluejd

    gobluejd GOBLUE! VIP Member

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    I do not see that it does it automatically. I just moved an email on my PC to a folder. Went to HTC, went into folders, and it refreshed when I opened. Do not see that it is automatic.

    Is this because you have a rule set to put emails to a folder?
     
  8. BLD

    BLD Well-Known Member

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    Turn refresh mail when you open a folder back on and email will show in all folders in couple seconds of opening the folder.
     
  9. lexluthor

    lexluthor Well-Known Member This Topic's Starter

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    Yes, I see that, but it'll only tell me of new mail in subfolders once I enter the subfolders.

    Is that correct?

    And yes, I do have server side email filtering that automatically puts some new mail in folders other than inbox.

    Even assuming I turn on auto sync, I still won't get new mail notifications for folders other than my inbox, will I?
     
  10. gobluejd

    gobluejd GOBLUE! VIP Member

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    I do not know, do you? I mean if you have this setup already will it notify you of an email that was ruled to a sub folder?
     
  11. lexluthor

    lexluthor Well-Known Member This Topic's Starter

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    No, it doesn't. I'm just wondering if maybe I changed something I shouldn't have that broke this or if it just can't be done.

    It'd be perfect if HTC Mail let me select which folders to auto sync and then I get notified of new mail that comes into any of those folders.

    So, Touchdown does that? K9?
     
  12. bjanow

    bjanow Well-Known Member

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    You have server side rules or rules within Outlook?

    Touchdown allows you to sync whichever folders you choose. Download it for a free 5 day trial, test it out.
     
  13. lexluthor

    lexluthor Well-Known Member This Topic's Starter

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    Yes, I have server side rules in outlook, some of which forward incoming mail to different folders than the inbox.

    Sounds like, the HTC mail program only has the ability to look into the inbox for new mail automatically, right?

    I might have to give Touchdown a try at some point.
     
  14. bjanow

    bjanow Well-Known Member

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    That is not a server side rule, but a client side rule. HTC mail gets your mail before Outlook in my experience, and thus will not show up in the folder that your rules put it into. I know that TD will sync all folders below the root if you so choose. It allows you to sync whatever you want.
     
  15. lexluthor

    lexluthor Well-Known Member This Topic's Starter

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    I don't think that's correct. The Outlook rules are on the server. As soon as the email hits the sever, the rule is applied and the emails are filed accordingly. There's no way a mail client will see the email before the rules are applied.

    Still looking for confirmation that HTC Mail does not sync folders other than inbox automatically. Is that correct?
     
  16. bjanow

    bjanow Well-Known Member

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    There is a way that the mail client will see the mail before a rule fires. That is if the rule is client side and you are not logged into an Outlook client.

    But it looks like we are both correct to a certain degree.

    Server-based vs. client-based rules
     
  17. lexluthor

    lexluthor Well-Known Member This Topic's Starter

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    Yes, but these are server side rules that I have created. 100% sure.

    So, does HTC Mail does not sync folders other than inbox automatically?
     
  18. bjanow

    bjanow Well-Known Member

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  19. lexluthor

    lexluthor Well-Known Member This Topic's Starter

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    My rules are server side. They process while outlook is closed. 1000% sure.

    Trying to configure Touchdown now.

    Thanks.
     
  20. lexluthor

    lexluthor Well-Known Member This Topic's Starter

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    So Touchdown solves this issue perfectly.

    If I'm either connected via push or manually sync, it does indeed alert me about new mail in any of my synced folders.

    I do think that this and the other features of it are enough to warrant the $20 upgrade. It seems to handle exchange via ActiveSync very well, at least so far.
     
  21. jrowlings

    jrowlings Well-Known Member

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    HTC sync will not sync with all my exchange folders. It syncs with Inbox and about 5 others, but not all. I'm using TD, but would prefer the HTC sync. Hoping this is fixed in 2.2!!
     
  22. bjanow

    bjanow Well-Known Member

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    Lost this thread on the "move". Glad you got it working with TD. I too found the $20 well worth the investment. It simply works as designed.
     
  23. lexluthor

    lexluthor Well-Known Member This Topic's Starter

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    No problem. I really love Touchdown. A million times better than the HTC mail app for connecting to an Exchange server.

    While I'm here, I did have one quick question about TD.

    Can I default the sending of the signature to off and only toggle it on when I want to? Seems like it's defaulted to on, with no option to change it.

    They should also consider an option to only send it when creating a new message and not when replying/forwarding automatically.
     
  24. bjanow

    bjanow Well-Known Member

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    I just removed the signature entirely. Tools > advanced > signature line. I just put in "sent from my phone" and leave it at that. On one account I don't even have that, none of anyone's business. ;-)
     

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