Exchanged my Droid - loose screen


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  1. djaffinito

    djaffinito Member This Topic's Starter

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    Hello! I exchanged my Droid yesterday because the screen was getting loose. It would click like a BB Storm, and I could slide one side up a quarter inch before the other side started moving.

    I think it happened because I used a snap-on case. I got the case because I'm a clutz and I drop stuff a lot. I dropped the phone and the snap-on case broke. The spot that broke was a clip that held the case onto the screen. My thoughts are that it tweaked the slider when it broke. Kind of ironic.. I got the case to protect it and (I think) it's what ended up breaking it.

    Old was 39/09 IIRC and new is 44/09. The new one crashed the first day (acore crashed), but after a restart, it's been ok since.

    Anyone else think the case may have caused it? I see a few other people having loose screens, wonder if they used a case?
     

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  2. twztdwyz

    twztdwyz Member

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    that is funny...lol...why wouldn't your thought be that the screen broke because you dropped it???

    just because you have a thin plastic case on your phone doesn't make it indestructible.
     
  3. dcorn

    dcorn Well-Known Member

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    My screen is pretty loose and I've never used a case. The screen clicking is driving me nuts. At first it was just the bottom left corner, but now it's the entire slider. Strange, because my slider still has nice resistance when being opened and closed. My friend's screen doesn't click, but his opens really easily in his pocket.

    Got mine 11/7 and was approved last week by a VZW manager to have it replaced. Haven't yet, but I hope to this week.
     
  4. Blackjoker4215

    Blackjoker4215 Member

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    I had my first Droid replaced because of this issue. I never dropped it or let it come to physical harm. I had a hassle with Verizon but eventually got it resolved. Second Droid is very tight and works like a charm.
     
  5. DA717

    DA717 Well-Known Member

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    Don't know but my Droid on the upper left corner clicks or is a little wobbly thus causing the click. Somehow I think it's related to the original sticker I removed that lined up with the keyboard... my solution was I had a spare PhantomSkinz so I cut a piece and skinned that side of the keyboard and no more wobbly. It may or may not be the cause, but still.. don't remove the original sticker... lol
     
  6. dcorn

    dcorn Well-Known Member

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    I removed the orignal sticker on the back of the screen and my sliding didn't change at all. Still nice and tight. My friend whose slider is loose hasn't removed his sticker.
     
  7. DA717

    DA717 Well-Known Member

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    My slider is still tight, it's when the phone is in the close position and pressing down the upper left corner cause the top and bottom part of the phone to tap... thus the click.
     
  8. admorris

    admorris Well-Known Member

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    Just a crazy thought...but I'm guessing your were having issues with the screen b/c you dropped your phone. I could be wrong, but I doubt it.
     
  9. djaffinito

    djaffinito Member This Topic's Starter

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    Well yeah, I didn't say that it wasn't also caused by the fall. I just think the case made it worse. The little piece that goes under the screen is all that broke. To break that little tab off between the screen and keyboard would take a lot of leverage...

    Anyways, the new one is still doing well!
     
  10. jrosterhout

    jrosterhout New Member

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    After using the plastic case, sold to me by Verizon, for a couple days, I removed the case to find a loose phone. I could tell, by feel, the strain placed on the phone, by the case, with every open and close of the phone. I expect to exchange the phone and return the case. I'm also wondering if the HTC Droid would be a better choice because of this problem.
     
  11. colnago

    colnago Well-Known Member

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    My first phone was 44/09...I replaced it for reception issues, but the screen assembly was snug against the keyboard and very sturdy. My replacement was a 39/09, and was loose/clicked-when-pressed, right out of the box.
     
  12. RayRaysGS430

    RayRaysGS430 Member

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    Hello all,

    I ordered two droids, the first one was perfect, nice and tight, but the second one, the keyboard hinge was loose. I took it to the verizon store for a replacement, and the sales idiot did not understand what i was telling him or did not see the issue, i spoke to the manager and she understood what i was saying. So the manager told the sales rep to go get a new one. We opened the box and same issue, loose keyboard. I told him to go get another one and he hesitated but got another one. Same issue, this time the rep said he thinks that all the ones in the back are the same, but i said i had all day and i'll go through however many i need till i am happy, and the manager was very helpful and said ok. Finally, after 4 phones, we found one that was good. So now, my two cents to you, talk to a manager and be satisfied with your DROID.

    I finally am and LOVE my droid.

    PS, i have a feeling that this will be a big issue in the future, so be sure to have insurance.
     
  13. DA717

    DA717 Well-Known Member

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    fyi my clicky droid is also a 39/09
     
  14. Amaroth

    Amaroth Well-Known Member

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    That's not fair. I tried to convince the best buy manager that the phone they had given me as an exchange had a loose screen. He would not give me another one. I'm so mad
     
  15. Santamoose

    Santamoose Well-Known Member

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    I've found this too. I wouldn't say it goes up 1/4 a way up one side but it is not very tight in the closed position. Seems to semi-open a lot in my pocket though. Had it long past the return date.. not sure what to do!
     
  16. deflorist

    deflorist New Member

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    I exchanged my Droid today for the same reason. The sliding worked fine, but it was loose enough closed that it clicked when causally tapping the screen. Mostly in the upper left(holding in portrait position, lower left in landscape). It was loose enough that I could hear it knock'n in my pocket when I walked.

    The rep immediately acknowledged that it was defective, but I'd already messed with the 5 floor models and a couple were almost as bad. He seemed surprised, but was really cool about it. We opened a couple until I was happy. It seems they all rock a little if you press hard enough, but this one is way more solid. It only gives if I press pretty hard on the search haptic. Much better. :)

    If it gets loose again through normal use I'll let it go and shut up. This is my first slider phone after all.

    Anyway, if you're within the 30 days I say go swap it. I'm much happier. Maybe we are OCD freaks, but this freak is much happier.

    edit:
    Never bothered with a case and haven't dropped it. Yet. :)
     
  17. Amaroth

    Amaroth Well-Known Member

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    I'm glad some of you are getting great service when it comes to loose screens in best buy. After the bad experience I had in folsom I went to roseville and was given my third droid. The folsom bb didn't see the screen they gave me as defective, so I took it to reseville and told them that it was shutting off every time I call people. That was a lie but when I also mentioned how my first phone despite the dust problem was tight the entire time I had it and the exchange I got 2 days ago was very loose she told me the same thing the folsom guy did. "They will all do that eventually and it needs room to slide" bullshit. You don't see people selling brand new nikes shoes that are worn out saying they they will all do that eventually.
     
  18. deflorist

    deflorist New Member

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    To clarify, it's Verizon I'm dealing with. At two locations, an authorized resellers and official store; both acknowledged it shouldn't be that loose.
     
  19. PerCompLLC

    PerCompLLC Well-Known Member

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    I purchased my droid through New Egg (authorized reseller) and am having the same issue. Can I take it into the vzw store to try and get it replaced? It's driving me nuts!
     
  20. PerCompLLC

    PerCompLLC Well-Known Member

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    Ended up going to the VZW store and picking up one of the rubberized skins for my Droid (to replace the Seidio Innocase) - problem solved!
     
  21. peenapple390

    peenapple390 Well-Known Member

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    this is definitely a noob question but how do you check the IIRC?
     
  22. skypooch

    skypooch Member

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    I also have a loose screen. I've had my Droid all of 4 days. The staff at my local Verizon store put the case on for me and I suspect it's the clip on the bottom part of the case that pushes the screen slightly out of alignment. I've never dropped the unit and in every other respect, it's been great.

    Also, being a Droid noob, I too would appreciate knowing how to check the version number of the unit, in case there's anything to that.

    Thanks in advance!
     
  23. skypooch

    skypooch Member

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    Also, forgive me if this has been addressed in another thread... I searched and couldn't find it.. but I've already installed a bunch of apps, some free, some not and I'm wondering... do the apps follow me? How do you transfer your apps when you exchange your Droid? Thanks again.
     
  24. PerCompLLC

    PerCompLLC Well-Known Member

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    Version number is located underneath the battery. My original droid was 44/09 and my refurb (replaced because my earpiece speaker started buzzing) is 41/09.
     
  25. PerCompLLC

    PerCompLLC Well-Known Member

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    The paid apps will follow your Google account - and "if" you go to privacy > settings > and check "Back up my settings", your free apps will follow you as well. :cool:
     

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