I received and activated my Eris on 4/8/2010. I am exchanging it for the Incredible. I have two questions... 1. What is the best way to make sure my personal information is off the phone before I return it...contacts etc... I'm assuming as far as my music etc goes, I can just delete the stuff of the SD card. I haven't really personalized the phone much because I have been working so much. Should I remove the few apps I have installed?? 2. I was told by CSR to return the Eris to a store on 4/29 to make the exchange. (I ordered my phone online, but they said I can still return it to the store.) My question is this and I'll probably just go to the store to find out but I'd thought I'd ask anyway! If I return the phone to a store tomorrow, will I eventually be able to pre-order the phone online? I have phones that I can activate on the line and use in the meantime so I'm not worried about that. I would prefer to pre-order online because 1) They take the rebate off right away which is less of an initial out of pocket expense; 2) No potential crowds at the store and running the risk of them running out before I get one; 3) I have to work and while I have gotten permission to go to Verizon that morning, it puts my workplace at a slight disadvantage while I'm gone; 4) I have been thinking that now that I know I am getting rid of the Eris, I'm afraid to use it, for fear that something will happen to it and they won't take it back!! Thanks in advance!