Sigh. So after reading about all the loose/crooked home button issues here, I went into the Samsung store today, to get a replacement phone. Wow. what a surprise. Not only did I NOT get a replacement phone that fixed the problem, it even created a new one. The power button was very mushy, and the travel of the button itself was non-existant. There basically was no real "click" to the button if that makes sense. My brother actually had this same mushy button issue when he got his S4. Luckily he got a new one that was in good shape. Not this time. Because of this terribly shitty quality control samsung seems to have, I instantly told the rep to send it in to get it fixed. Then what? she tells me it could take up to TWO WEEKS. It took all of me to not start yelling at the rep for this absolutely ridiculous exchange. Of course, I had to keep telling myself its not her fault, shes just the middle person. I know some of you have had the same experience, where a replacement phone was actually crappier than the phone you just handed over. Can ANYONE give me reassurance on this topic? is there any light at the end of the tunnel? How was your experienced handled? I don't know if this will matter, but I live in Vancouver, BC. I asked where it was getting shipped to and she said just in Richmond. I'm hoping the Power and Home button come back in great condition, please let me know if anyone has had experience with sending back a phone for repairs, especially where I live. I just can't believe the best phone I've had in a while has given me the worst experience I've ever had. What a double edged sword. Thanks for reading.